Administrative Assistant - FTC in Birkenhead

About us HSB (UK and Ireland) is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB consists of the parent company HSB Engineering Insurance Limited together with its two UK subsidiaries, HSB Engineering Inspection Services Limited; and a regulated MGA, MD Insurance Services Limited, which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk-focused inspection services and assessments to its customers.

Location: Head Office (Shorelines Building, Wirral)

Division: Underwriting Department

Reporting to: Underwriting Manager

Job Purpose: Under supervision from Underwriting Management and operating strictly within FCA Principles and Guidelines, the job holder will act as the gatekeeper for data provided by our external customers and that which appears in our systems and via our Extranet. Also required to provide efficient administration for our Bond accounts, data inputting and general support services within the Underwriting Department. Please note: This is a Fixed Term Contract ending 15/11/2026.

Key Responsibilities

• To provide a comprehensive support and administration service for the Underwriting Management Team, ensuring data is input on any MDIS systems as directed.
• Input data accurately and in a timely manner.
• Liaise with sales representatives regarding applications.
• Chase outstanding application information with both internal and external customers.
• Ensure the maintenance of adequate client records to demonstrate compliance with FCA requirements and facilitate regulatory reporting.
• Collate and issue all documentation as required.
• Communicate effectively with relevant internal parties.
• Ensure strict adherence with Company procedures and external Compliance regulations.

Bond Accounts:

• Be responsible for the administration of our Bond accounts, based on the information provided.
• Ensure the Bonds registration process is administered efficiently, dealing with queries and the issue of relevant documentation.
• Effective use of systems and tools including but not limited to websites such as Creditsafe, D&B and Companies House.
• Own all aspects of data transfer into internal systems within agreed Service Levels, ensuring that all data is clean, not duplicated and accurate.
• DocuSign processing – for Quote Acceptance generation.

Skills & Experience

• Experience of dealing with both internal and external customers on highly detailed and sometimes sensitive issues.
• Ability to make accurate recommendations based on the information gathered from relevant parties, all in line with designated authority levels and company guidelines.
• Demonstrable ability to use own initiative, prioritise and meet deadlines.
• Good knowledge of FCA Principles and how they relate to the role of Admin Assistant & Bonds Co-ordinator.
• Required level of technical skills in order to use IT equipment and related software applications.
• Ability to develop and maintain accurate files and records.
• Knowledge of customer service standards and procedures.
• Professional, courteous and confident telephone manner.
• High level of interpersonal skills and the ability to communicate effectively with people at all levels - both orally and in writing.
• Excellent organisation ability and sound planning skills.
• Ability to carry out general administration and clerical tasks to excellent standards.

Personal Attributes

• Excellent communication skills both written and oral.
• Professional, courteous and confident telephone manner.
• Punctual and reliable.
• Excellent organisation ability.
• Detail conscious.

Diversity, Equity & Inclusion

At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process.

Benefits

• 25 days Annual Leave + Bank Holidays + Well-being days.
• Up to 13% Pension contribution.
• Eligibility for an Annual Bonus.
• Private Medical & Dental.
• Life Assurance.
• Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility).
• Study & continuing Professional Development Support.
• Hybrid Working.