Responsibilities
- Manage and adjust proactively inwards claims within your portfolio with respect to investigation, assessment, reserving, expense/ vendor management, and settlement in accordance with Claims guidelines and best practices.
- Formulate strategy on high exposure, litigated, coverage, and complex claims to ensure optimal claim outcome and timely escalation.
- Ensure the accuracy of financials for claims within your responsibility.
- Identify, report on and present key claim issues, large or complex claims, claim trends and product improvement recommendations to internal and external stakeholders.
- Ensure relevant records are made and kept in accordance with Claims guidelines and best practices.
- Work collaboratively and help develop strong business relationships with a wide array of internal and external partners to strengthen the business through market meetings, thought leadership and best‑in‑class service.
- Manage and provide assistance with delegation and/or International Distribution Companies as needed.
- Model and promote a culture of positivity, inclusion, and continuous improvement to maximum employee engagement.
- Mentor and develop colleagues ensuring opportunities to continually progress and reach their full potential.
- Assist in the handling of complaints and any other regulatory matter as per Munich Re guidelines.
Requirements
- University Degree and/or relevant professional qualification.
- Claims handling experience in a relevant field - preferably Casualty.
- ACII qualification/ progressing towards ACII qualification or relevant experience.
- Proven claims handling experience within the applicable business classes
- Sound business knowledge and understanding of:
- Underlying principles of insurance practice
- Generic legal principles
- FCA rules and regulations
- Lloyd's regulations
- Demonstrate clear understanding of all company specific procedures that relate to own role
- Demonstrate clear understanding of the roles of colleagues and their relationships to the structure and business plans of the organisation
- Demonstrate willingness to continue to develop knowledge through formal and informal learning, both internally and externally to the organisation
- Identify, where relevant, any potential risks facing the business and the controls that are in place to mitigate them. Report all significant changes in these risks, or the effectiveness of controls, to your line manager in a timely manner.
- Good knowledge and understanding of claims within authority level.
About us
At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.
At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals., At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi‑dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
Learning and innovation
Learning and innovating today, striving for sustainable societies and business tomorrow
ESG
At Munich Re Specialty - Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.
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Senior Claims Adjuster, Energy & Complex Risk Claims in Whitehall employer: Munich Re Group
At Munich Re, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programs and a culture that values diversity and inclusion, ensuring that every team member can thrive and contribute meaningfully. With competitive benefits, including generous family leave and a strong pension plan, we empower our employees to act bravely and better, both personally and professionally.
