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- Tasks: Support vulnerable adults overnight, ensuring safety and responding to emergencies.
- Company: Join St Mungo's, a leading charity dedicated to ending homelessness in Bristol.
- Benefits: Gain valuable experience in the charity sector with flexible night shifts and time off.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: No extensive experience needed; just good communication skills and a passion for helping others.
- Other info: Female applicants are encouraged for specific roles due to genuine occupational requirements.
The predicted salary is between 24000 - 36000 £ per year.
Are you a proactive person with good listening skills interested in working for a leading charity in Bristol? We are looking for people to join our Bristol teams as Night Concierges. You will be joining one of our dedicated teams who provide person-centred support to people experiencing homelessness in our mixed complex needs accommodation service, or our Women’s pathway.
Working as a Night Concierge, you will:
- Provide a first point of contact and safeguarding to clients at night.
- You may be required to work alone, being responsible for dealing with emergencies, undertaking regular health and safety checks on patrols and through monitoring the CCTV system.
- Report incidents or maintenance issues and communicate any concerns or events to the rest of the team.
Typical schedule: A rolling night shift rota, including weekends and bank holidays, usually around 9pm-7.30am with 3-4 days off.
About you: This is a great role to learn about working in the charity sector; many of our specialist workers and managers developed a career after starting in Night Concierge roles. You don’t need extensive experience; but some experience of working or volunteering in a similar environment and an understanding of the issues that affect vulnerable adults with mental health support needs will be beneficial.
If you think you could interact with clients in a positive and friendly manner throughout the night and be passionate about working in a service that supports vulnerable adults, we encourage you to apply! You should have good communication and basic IT skills with the ability to keep records and follow procedures. The ability to stay alert and awake during your shift, using your initiative to remain calm to identify the appropriate action to take in various situations.
For posts in our Women’s service for genuine occupational requirement reasons we are looking to appoint a female only for these posts (exemption under the Equality Act 2010 Part 1 Schedule 9).
How to apply: To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website. When you’re ready to apply click the ‘Apply Now’ button to submit your CV and Supporting Statement.
Closing date: 10 am on 9 June 2025
Interview and assessments on: 24-25 June 2025
St Mungo’s are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
About Us: Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.
What We Offer: A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate. Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Night Concierge Support employer: Mungos
Contact Detail:
Mungos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge Support
✨Tip Number 1
Familiarise yourself with the charity sector and the specific challenges faced by vulnerable adults. Understanding these issues will help you connect better with the team and demonstrate your commitment during interviews.
✨Tip Number 2
Highlight any relevant experience, even if it's informal or voluntary. If you've worked with vulnerable populations before, be ready to share those experiences and how they shaped your approach to support.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle emergencies or conflicts, as this role requires quick thinking and calmness under pressure.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your responses. This role involves reporting incidents and communicating effectively with both clients and team members, so demonstrating these skills is crucial.
We think you need these skills to ace Night Concierge Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Night Concierge Support position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong Supporting Statement: In your supporting statement, emphasise your proactive nature, listening skills, and any relevant experience in working with vulnerable adults. Use specific examples to demonstrate your ability to handle emergencies and maintain safety.
Highlight Relevant Experience: If you have previous experience in similar roles or volunteering, make sure to include this in your CV. Discuss how this experience has prepared you for the challenges of being a Night Concierge.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mungos
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Night Concierge. Be prepared to discuss how your skills and experiences align with the role, especially in providing support to vulnerable adults.
✨Showcase Your Listening Skills
As a Night Concierge, good listening skills are crucial. During the interview, demonstrate your ability to listen actively by responding thoughtfully to questions and showing empathy towards the challenges faced by clients experiencing homelessness.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle emergencies or difficult situations. Think of examples from past experiences where you successfully managed similar challenges.
✨Express Your Passion for the Cause
Convey your enthusiasm for working in the charity sector and your commitment to supporting vulnerable individuals. Share any relevant experiences or motivations that drive your desire to contribute to the mission of ending homelessness.
