Global Capability & Training LeadLocation: United Kingdom, Remote (Required to be in Cambridge when needed for meetings)Department: Commercial Excellence / Global CommercialJob type: We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees.Role SummaryThis role sits within the Global Commercial function and is responsible for establishing and leading a world-class capability building, training, onboarding, and commercial enablement strategy across Mundipharma's global commercial organisation.The position drives the design, governance, implementation, and continuous improvement of commercial capability frameworks, learning programs, onboarding standards, and adoption initiatives that enhance commercial effectiveness and business performance.Working closely with Commercial, Medical, Market Access, HR, Learning & Development, Compliance, Analytics, Digital, and regional teams, the Global Commercial Capability & Enablement Principal will develop scalable solutions that strengthen skills, accelerate productivity, improve adoption of tools and processes, and drive measurable business impact across markets.Job PurposeThe purpose of this role is to define, operationalize, and continuously improve a unified global approach to commercial capability development, training, onboarding, and enablement across Mundipharma's commercial functions.The role is accountable for developing the global capability strategy, governance, learning architecture, onboarding frameworks, adoption programs, and measurement systems that enable commercial teams to perform effectively and consistently across markets.This position requires a strategic leader with strong commercial expertise, learning and capability-building experience, and a proven ability to drive organizational change, capability transformation, and performance improvement in a complex global environment.ResponsibilitiesGlobal Capability Strategy & GovernanceLead the development and implementation of the Global Commercial Capability Strategy aligned to corporate and commercial priorities.Identify and prioritize capability development opportunities across commercial functions in partnership with global, regional, and local business leaders.Design and maintain global commercial capability frameworks, including competency models, proficiency levels, skills matrices, and learning architectures.Establish governance mechanisms to ensure consistency, quality, prioritization, and measurement of capability-building initiatives globally.Develop and maintain global standards, templates, and toolkits for learning design, curriculum development, assessments, and capability measurement.Ensure all enablement and capability initiatives align with organizational policies, compliance requirements, and pharmacovigilance standards where applicable.Capability Needs Identification & Strategic RoadmappingPartner with commercial leaders to conduct capability diagnostics using assessments, surveys, performance analytics, skills data, and business KPIs.Leverage commercial platform data, CRM insights, omnichannel analytics, and market performance indicators to prioritize interventions.Identify capability gaps that impact execution excellence, productivity, customer engagement, and commercial outcomes.Establish processes for ongoing capability monitoring and workforce readiness assessment.Curriculum Design & Learning ExcellenceDesign and implement global blended learning journeys for key commercial roles, including Representatives, First-Line Managers, Key Account Managers, Brand Managers, and Market Access professionals.Develop scalable learning solutions incorporating workshops, virtual learning, e-learning, simulations, coaching, peer learning, and performance support tools.Ensure learning curricula align with commercial priorities including launch excellence, omnichannel engagement, customer experience, field effectiveness, and strategic account management.Partner with Medical, Regulatory, Compliance, and subject matter experts to ensure content accuracy and quality.Promote innovative learning methodologies and adult learning practices that improve engagement and capability transfer.Global Onboarding StandardizationDevelop and maintain a global onboarding framework for commercial and customer-facing functions.Implement pre-boarding programs, buddy networks, manager enablement resources, and onboarding governance processes.Tool, Process & Ways-of-Working AdoptionLead capability-building initiatives that support adoption of CRM platforms, omnichannel engagement tools, SFE analytics, pricing and access tools, AI solutions, and other commercial technologies.Partner with Digital, IT, Analytics, and Commercial Excellence teams to develop learning pathways that drive technology utilization and business impact.Build reinforcement mechanisms including champions networks, user communities, coaching programs, office hours, and knowledge-sharing forums.Promote a culture of continuous learning, experimentation, and digital enablement.Regional Partnership & LocalizationBuild strong partnerships with regional and local commercial teams to ensure solutions are relevant, scalable, and aligned with business needs.Balance global standardization with local flexibility, ensuring adherence to core capability and quality standards.Establish and maintain global communities of practice focused on commercial excellence and capability development.Curate a centralized repository of capability resources, learning assets, and enablement tools.Support regions during implementation and provide guidance on local adaptation requirements.Establish methodologies to measure capability uplift, behavioral change, tool adoption, operational effectiveness, and commercial performance.Define and monitor KPIs across learning participation, capability development, onboarding effectiveness, productivity, and customer engagement.Partner with Analytics and Commercial Excellence teams to develop dashboards and reporting capabilities.Analyze data to identify trends, performance drivers, development opportunities, and return on learning investments.Demonstrate the impact of capability initiatives on productivity, customer engagement quality, launch execution, content activation, and commercial performance.What You'll BringDegree in Business, Life Sciences, Human Resources, Organizational Development, Learning & Development, Healthcare Management, Pharmaceutical Sciences, or a related discipline.Significant experience in Commercial Excellence, Capability Building, Learning & Development, Sales Effectiveness, Commercial Training, or related commercial functions within the pharmaceutical, biotechnology, healthcare, or medical device sectors.Proven experience designing and implementing global capability frameworks, learning programs, and commercial enablement initiatives.Strong understanding of commercial excellence principles, omnichannel engagement, CRM systems, customer engagement models, and field effectiveness.Experience developing onboarding programs, learning curriculums, and role-based capability development strategies.Strong strategic thinking, business acumen, and performance improvement mindset.Strong analytical capabilities with experience linking capability initiatives to business outcomes and performance metrics.Experience driving change management, digital transformation, and technology adoption programs.Strong project and program management capabilities with experience managing multiple priorities.What We Offer in ReturnOpportunities for learning and development through our varied programme.Exposure to strategic global commercial initiatives and senior leadership.Opportunity to shape the future of commercial capability, onboarding, and enablement across multiple markets.Ability to drive meaningful improvements in commercial performance, customer engagement, and employee effectiveness globally.Join our talent poolIf you're not sure this role is right for you but want to hear about future opportunities at Mundipharma, join our talent community and be the first to know about new roles.GB LondonType: Full time
Training Manager - Remote Working in London employer: Mundipharma
Mundipharma is an exceptional employer, offering a dynamic and flexible hybrid work environment in the vibrant city of Cambridge, UK. With a strong focus on professional development, employees are encouraged to grow their skills while engaging with leading experts in the field of opioid agonist treatment therapy. The collaborative work culture fosters innovation and allows for meaningful contributions to global medical strategies.
