At a Glance
- Tasks: Lead and manage Oracle EBS application support, ensuring seamless supply chain integration.
- Company: Join a forward-thinking healthcare company dedicated to innovation and patient care.
- Benefits: Flexible benefits, learning opportunities, and a collaborative work environment.
- Other info: Diversity and inclusion are at the heart of our culture.
- Why this job: Make a real impact in healthcare by optimising business systems and driving innovation.
- Qualifications: Experience with Oracle EBS and strong stakeholder management skills required.
The predicted salary is between 63000 - 77000 £ per year.
The role is responsible for leading and delivering end-to-end application management and production support for Oracle E-Business Suite (12.1 and 12.2), with primary ownership of Supply Chain modules and cross-functional Finance integration. In addition to Oracle, you'll have the opportunity to gain exposure and work with SAP and other cloud-based platforms.
Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems.
Role and Responsibilities
- Lead, mentor, and manage the Oracle ERP Application Management Support (AMS) team, overseeing workload allocation, SLAs, and performance.
- Provide expert functional and technical support for core Oracle EBS Supply Chain 12.1 and 12.2 modules (Purchasing/P2P, Order Management/O2C, Inventory, BOM/WIP, OPM, Shipping/Receiving, and WMS).
- Oversee end-to-end supply chain flows and maintain smooth integration between Oracle EBS and downstream platforms (Anaplan, SAP, ASCP).
- Act as the primary escalation point for critical ERP issues, conducting deep root cause analysis (RCA) to deliver permanent fixes and prevent recurrence.
- Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities.
- Direct Oracle Support (SR) interactions, managing diagnostics, bug fixes, patches, and solution deployments.
- Coordinate EBS 12.1 and 12.2 environment maintenance, including online patching (ADOP) cycles, upgrades, and system stability alongside infrastructure and DBA teams.
- Partner with Supply Chain, Manufacturing, Logistics, and Finance stakeholders to translate business needs into prioritized IT activities.
- Gather and document functional requirements while managing UAT, regression testing, SOP documentation, and change control.
- Ensure all ERP activities adhere to audit requirements, internal compliance standards, and formal change management procedures.
- Drive process standardization, optimization, and continuous improvement across enterprise business systems.
- Proactively identify and embed AI-driven solutions into supply chain, manufacturing, and enterprise workflows to generate business value.
What you'll bring
- Bachelor's degree in Computer Sciences, IT (or equivalent professional experience) with deep hands-on expertise in Oracle E-Business Suite 12.1 and 12.2 environments.
- Comprehensive functional knowledge of Oracle EBS Supply Chain modules, with an end-to-end understanding of P2P and O2C business processes.
- Practical experience supporting EBS 12.1 to 12.2 migrations, online patching (ADOP), and upgrade-related activities.
- Skilled in writing and reviewing SQL code for top-down problem resolution, with strong working knowledge of Oracle workflows, concurrent processing, diagnostics, and Azure.
- Superior stakeholder management and communication skills, with a collaborative approach to building cross-functional partnerships.
- Highly detail-oriented, resilient, and adaptable, with a rigorous approach to delivering high-quality results within tight deadlines.
- Working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA), ASCP, or supply chain-related intercompany accounting would be advantageous.
- Oracle EBS SCM/Technical certifications and familiarity with ITIL or service management processes is preferable.
- Experience with global ERP rollouts, hypercare support, 24x7 managed services models, or embedding AI tools into ERP workflows is preferred.
What we offer in return
- Flexible benefits package
- Opportunities for learning & development through our varied programme
- Collaborative, inclusive work environment
Diversity and inclusion
Building an inclusive environment where people can thrive, grow and achieve their full potential is a priority. We are on a journey and will seek to move forward together through education and awareness to build a culture that welcomes and celebrates diversity and uniqueness.
For more information visit Join our talent pool If you're not sure this role is right for you but you're keen to hear about future opportunities at Mundipharma, join our talent community and be the first to hear about new roles.
Type: Full time
Senior Business and Systems Analyst in London employer: Mundipharma
Mundipharma is an exceptional employer, offering a dynamic and flexible hybrid work environment in the vibrant city of Cambridge, UK. With a strong focus on professional development, employees are encouraged to grow their skills while engaging with leading experts in the field of opioid agonist treatment therapy. The collaborative work culture fosters innovation and allows for meaningful contributions to global medical strategies.
