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- Tasks: Engage with users and manage community interactions on Mumsnet's lively parenting forum.
- Company: Join the vibrant team at Mumsnet, a leading parenting community.
- Benefits: Freelance role with flexible hours, mainly weekends and evenings, working from home.
- Why this job: Be the calm voice in a bustling online community and make a real difference.
- Qualifications: Strong written communication skills and a knack for problem-solving.
- Other info: Ideal for those with community management experience and a good sense of humour.
The predicted salary is between 24000 - 36000 £ per year.
Mumsnet is looking for a Freelance Community Manager to join our brilliant community team. We need someone with an excellent command of English who'll thrive in a busy, fast-paced environment – and who, crucially, has a very good sense of humour. You'll be a calm, decisive presence in the middle of the internet's liveliest parenting forum: a first-rate problem solver with a bucketload of common sense, sound judgement, and the ability to make nuanced calls when things get complicated. Familiarity with Mumsnet's forums and ethos is a big plus.
As a Community Manager, you'll be responsible for:
- Applying Mumsnet's Talk guidelines in response to user reports
- Maintaining an active presence on the boards and communicating with users
- Responding to individual reports with care, clarity and consistency
- Making thoughtful judgement calls in sensitive or fast-moving situations
Requirements:
- A degree, or equivalent professional experience
- Excellent written communication skills
- An unflappable, positive and conscientious approach
- Strong customer service instincts and empathy for users
- High level of computer literacy
- Confidence using social platforms and understanding online communities (especially Mumsnet)
- Nice to have: Previous community management or moderation experience
Benefits:
The role is mainly weekends and evenings only, on a freelance basis from home.
If you think this sounds like you, please apply with a brief covering letter that summarises your suitability for the role and your awareness of Mumsnet, as well as your CV. Deadline for applications: Friday 20th February. We'll be calling the best candidates in for interview as soon as we spot them so don't delay!
Freelance Community Manager in London employer: Mumsnet
Contact Detail:
Mumsnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Community Manager in London
✨Tip Number 1
Get to know Mumsnet inside out! Familiarise yourself with the forums, the community vibe, and the kind of discussions that happen. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Show off your problem-solving skills! Think of examples from your past experiences where you've handled tricky situations or user complaints. We want to see how you can keep your cool and make smart decisions under pressure.
✨Tip Number 3
Don’t underestimate the power of humour! Since a good sense of humour is key for this role, be ready to share a light-hearted story or two during your interview. It’ll help you connect with the team and show you fit right in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining our community team. Don’t wait until the deadline – get your application in early!
We think you need these skills to ace Freelance Community Manager in London
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand Mumsnet's community and ethos. Tailor your application to show that you get the vibe and values of the platform. This will help us see that you're not just another applicant but someone who truly resonates with our community.
Show Off Your Writing Skills: Since excellent written communication is key for this role, make sure your covering letter is clear, concise, and engaging. Use a friendly tone that reflects your personality, and don’t forget to sprinkle in a bit of humour – we love that!
Be Specific About Your Experience: When detailing your experience, be specific about how it relates to community management or moderation. Share examples of how you've handled tricky situations or engaged with users effectively. We want to see your problem-solving skills in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of all applications and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Mumsnet
✨Know Mumsnet Inside Out
Before your interview, spend some time familiarising yourself with Mumsnet's forums and ethos. Understand the community dynamics and the types of discussions that take place. This will not only show your genuine interest but also help you answer questions more effectively.
✨Show Off Your Communication Skills
As a Community Manager, excellent written communication is key. Prepare examples of how you've handled user interactions in the past, especially in tricky situations. Be ready to demonstrate your ability to communicate clearly and empathetically during the interview.
✨Stay Calm Under Pressure
Given the fast-paced nature of the role, it's important to convey your ability to remain calm and decisive. Think of scenarios where you've had to make quick decisions or resolve conflicts, and be prepared to discuss these experiences in detail.
✨Bring Your Sense of Humour
Mumsnet values a good sense of humour, so don’t shy away from showcasing yours! Share light-hearted anecdotes or experiences that highlight your personality. This will help you connect with the interviewers and show that you can engage positively with the community.
