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- Tasks: Engage with users on parenting forums and manage community interactions.
- Company: Leading parenting forum with a supportive online community.
- Benefits: Flexible freelance hours, work from home, and the chance to connect with parents.
- Why this job: Make a difference in a vibrant community while working on your own schedule.
- Qualifications: Excellent communication skills and a knack for customer service.
- Other info: Ideal for those passionate about parenting and online engagement.
The predicted salary is between 12000 - 18000 £ per year.
A leading parenting forum is looking for a Freelance Community Manager to engage with users on their Talk boards, applying guidelines and handling reports. The ideal candidate will possess excellent communication skills, strong customer service instincts, and the ability to navigate online communities with empathy. This role is primarily for weekends and evenings and is offered on a freelance basis from home. Familiarity with the forum's ethos is a plus.
Freelance Community Manager — Weekend/Evening Engagement employer: Mumsnet
Contact Detail:
Mumsnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Community Manager — Weekend/Evening Engagement
✨Tip Number 1
Get to know the parenting forum inside out! Spend some time engaging with the community, reading posts, and understanding the vibe. This will help you connect better with users and show that you genuinely care about their experiences.
✨Tip Number 2
When you're chatting with potential employers, don’t just talk about your skills—share specific examples of how you've handled community engagement in the past. We all love a good story, and it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a conversation that needs a little nudge or a user who seems lost, jump in and offer your help. This shows initiative and that you’re ready to dive into the role headfirst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Freelance Community Manager — Weekend/Evening Engagement
Some tips for your application 🫡
Show Your Passion for Community Engagement: When you're writing your application, let us see your enthusiasm for engaging with online communities. Share any relevant experiences you've had in similar roles or how you've contributed to forums in the past. We want to know what makes you tick!
Highlight Your Communication Skills: Since this role is all about connecting with users, make sure to showcase your excellent communication skills. Use clear and concise language in your application, and maybe even include examples of how you've successfully navigated tricky conversations in the past.
Demonstrate Empathy and Customer Service Instincts: Empathy is key in this role, so don't shy away from sharing instances where you've shown understanding and support to others. We love candidates who can put themselves in someone else's shoes, so let that shine through in your written application.
Familiarise Yourself with Our Ethos: Before you hit send, take a moment to familiarise yourself with our forum's ethos. Tailor your application to reflect our values and show us how you can contribute to our community. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Mumsnet
✨Know the Forum Inside Out
Before your interview, spend some time familiarising yourself with the parenting forum's ethos and community guidelines. This will not only show your genuine interest but also help you articulate how you can contribute to the community effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully engaged with online communities in the past. Highlight your ability to communicate clearly and empathetically, as this is crucial for a Community Manager role.
✨Demonstrate Customer Service Savvy
Think of scenarios where you've handled customer queries or complaints. Be ready to discuss how you approached these situations and what the outcomes were, showcasing your strong customer service instincts.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to community management. Practice responding to scenarios where you might need to handle reports or mediate discussions, demonstrating your problem-solving skills and empathy.
