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- Tasks: Engage with users and manage community interactions on Mumsnet's lively parenting forum.
- Company: Join the vibrant team at Mumsnet, a leading parenting community.
- Benefits: Freelance role with flexible hours, mainly weekends and evenings, working from home.
- Why this job: Be the calm voice in a bustling online community and make a real difference.
- Qualifications: Strong written communication skills and a knack for problem-solving.
- Other info: Ideal for those who love online communities and have a good sense of humour.
The predicted salary is between 24000 - 36000 £ per year.
Mumsnet is looking for a Freelance Community Manager to join our brilliant community team. We need someone with an excellent command of English who'll thrive in a busy, fast-paced environment – and who, crucially, has a very good sense of humour. You'll be a calm, decisive presence in the middle of the internet's liveliest parenting forum: a first-rate problem solver with a bucketload of common sense, sound judgement, and the ability to make nuanced calls when things get complicated. Familiarity with Mumsnet's forums and ethos is a big plus.
As a Community Manager, you'll be responsible for:
- Handling user reports
- Engaging with Mumsnet users on the Talk boards
- Applying our Talk guidelines thoughtfully
- Explaining decisions clearly and fairly
Requirements:
- A degree, or equivalent professional experience
- Excellent written communication skills
- An unflappable, positive and conscientious approach
- Strong customer service instincts and empathy for users
- High level of computer literacy
- Confidence using social platforms and understanding online communities (especially Mumsnet)
Nice to have:
- Previous community management or moderation experience
Benefits:
The role is mainly weekends and evenings only, on a freelance basis from home. If you think this sounds like you, please apply with a brief covering letter that summarises your suitability for the role and your awareness of Mumsnet, as well as your CV. Deadline for applications: Friday 20th February. We'll be calling the best candidates in for interview as soon as we spot them so don't delay!
Freelance Community Manager employer: Mumsnet
Contact Detail:
Mumsnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Community Manager
✨Tip Number 1
Get to know Mumsnet inside out! Familiarise yourself with the forums, the community vibe, and the kind of discussions that happen. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Show off your problem-solving skills! Think of examples from your past experiences where you've handled tricky situations or user complaints. We want to see how you can keep calm and make those nuanced calls when things get a bit chaotic.
✨Tip Number 3
Engage with the community before your interview! Join discussions on Mumsnet, share your thoughts, and demonstrate your understanding of their ethos. This will give you a leg up and show that you're ready to dive into the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're tech-savvy and know how to navigate online platforms, which is key for this role.
We think you need these skills to ace Freelance Community Manager
Some tips for your application 🫡
Show Your Personality: When writing your covering letter, let your sense of humour shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your application. Remember, we’re looking for someone who can engage with our lively community!
Be Clear and Concise: Make sure your covering letter is straightforward and to the point. Highlight your relevant experience and skills without waffling on. We appreciate clarity, especially when it comes to handling user reports and making decisions.
Know Mumsnet Inside Out: Familiarity with Mumsnet’s forums and ethos is a big plus, so do your homework! Mention specific aspects of the community that resonate with you in your application. This shows us you’re genuinely interested and ready to dive in.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it keeps everything nice and organised on our end!
How to prepare for a job interview at Mumsnet
✨Know Mumsnet Inside Out
Before your interview, spend some time familiarising yourself with Mumsnet's forums and ethos. Understand the community dynamics and the types of discussions that take place. This will not only show your genuine interest but also help you answer questions more effectively.
✨Show Off Your Communication Skills
As a Community Manager, excellent written communication is key. Prepare to demonstrate your writing skills during the interview. You might be asked to respond to a user report or engage in a mock conversation, so practice articulating your thoughts clearly and concisely.
✨Stay Calm Under Pressure
Given the fast-paced nature of the role, it's important to convey your ability to remain calm and decisive. Think of examples from your past experiences where you've successfully handled stressful situations or resolved conflicts, and be ready to share them.
✨Bring Your Sense of Humour
Mumsnet values a good sense of humour, especially in a lively environment. Be prepared to showcase your personality and how you can bring a light-hearted touch to serious discussions. This will help you connect with the interviewers and demonstrate that you fit well within their community.
