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For Companies At a Glance
- Tasks: Manage customer communications, schedule deliveries, and coordinate with various teams.
- Company: Friendly company in Sawston/Fenstanton with a supportive customer service team.
- Benefits: Sales-based bonus, 20 days holiday plus bank holidays, pension, and healthcare plan.
- Why this job: Join a dynamic team and enhance your customer service skills in a fast-paced environment.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Opportunity for career growth and a fun, collaborative workplace.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting on behalf of our client, based in Sawston/Fenstanton, who is looking for a new team member to join their busy and friendly Customer Service team. This role will be a mix of delivery scheduling and Customer Service, so the successful candidate will need strong organisational and coordination skills, along with the ability to prioritise their workload in a fast-paced environment.
The ideal candidate will have previous experience working in a Customer Service environment and will be confident liaising with customers, the sales team, and both the warehouse and transport teams. As this is a customer-facing role, excellent communication skills are essential, along with a good working knowledge of MS Office.
What You’ll Be Doing
- Communicating with customers over the phone/emails
- Requesting and processing payments
- Scheduling collections from the main warehouse and showrooms, ensuring relevant calendars are kept up to date and raising dispatch notes when required
- Scheduling deliveries
- Liaising with various departments, including Warehouse, Transport, and Accounts
- Routing delivery vehicle, as well as coordinating with suppliers to ensure direct deliveries and/or bespoke installations are scheduled in line with customer requirements
- Advising customers of product delays that may affect expected delivery dates
- Ensuring accurate input of payment confirmations onto customer orders
- Working closely with the transport team, accounts department, and warehouse team to ensure a high level of customer satisfaction
Why Join Our Client?
- Sales-based bonus scheme linked to targets
- 20 days holiday plus 8 bank holidays (pro rata based on working days)
- Company pension
- Healthcare plan
Customer Service Administrator in Cambridge employer: Mumford & Worrall Ltd
Contact Detail:
Mumford & Worrall Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Cambridge
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers and various teams, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks in a fast-paced environment. Use specific examples from your past experiences to demonstrate your ability to prioritise effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Administrator in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your previous experience in customer service and any relevant skills, like organisation and communication, that match what we're looking for.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've handled customer queries or worked with different departments in the past.
Show Off Your Skills: Don’t forget to showcase your MS Office skills! If you’ve got experience with scheduling or coordinating deliveries, make sure to mention that. We want to see how you can contribute to our busy environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our friendly team!
How to prepare for a job interview at Mumford & Worrall Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like scheduling deliveries and liaising with different teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with customers in the past, whether over the phone or via email. This will highlight your ability to handle customer queries and maintain a positive relationship.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks in a fast-paced environment. Think of specific instances where you successfully managed multiple responsibilities, like scheduling collections and processing payments. This will showcase your organisational skills, which are crucial for this role.
✨Familiarise Yourself with MS Office
As the job requires a good working knowledge of MS Office, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in previous roles, especially for tasks like inputting payment confirmations or managing schedules. This will reassure the interviewer that you're tech-savvy and ready to hit the ground running.
