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- Tasks: Lead and enhance performance across vibrant hospitality venues, driving growth and guest experience.
- Company: Dynamic hospitality group known for unique, entertainment-led experiences.
- Benefits: Competitive salary, bonus potential, car allowance, and comprehensive benefits.
- Why this job: Shape culturally relevant spaces while fostering creativity and community in hospitality.
- Qualifications: Proven leadership in multi-site hospitality with strong commercial awareness.
- Other info: Join a fast-evolving team focused on innovation and operational excellence.
The predicted salary is between 60000 - 84000 £ per year.
We are recruiting a Senior Operations Manager for a highly distinctive and fast-evolving hospitality group known for creating vibrant, entertainment-led experiences. Built on a culture that celebrates individuality, creativity and community, this group has developed a reputation for operating venues that go beyond the traditional model. From live music and cultural events to competitive socialising and late-night experiences, each venue is designed to bring energy, creativity and personality.
Operating across a diverse and high-performing multi-site estate, the business continues to evolve its model while maintaining a strong focus on people, partnership and performance. As the organisation continues to refine its operating structure and strengthen performance across the estate, this role will play a key part in driving operational consistency, supporting venue leaders and unlocking the full potential of each venue.
This is not simply about overseeing a group of venues; it’s about partnering closely with operators, strengthening performance and helping shape a portfolio of culturally relevant, commercially successful spaces. Working closely with the Operations Director to drive profitability and strengthen leadership capability across the estate, you will be instrumental in supporting the continued evolution of the business.
The role
You’ll oversee performance across a defined group of venues, working closely with General Managers to drive revenue growth, improve profitability and strengthen operational discipline. A key part of the role is identifying opportunities within the estate - supporting underperforming venues to recover while unlocking growth potential in stronger locations through commercial thinking, creativity and strong leadership.
You’ll lead refurbishment and capital investment projects across your area, ensuring sites are positioned to deliver strong commercial returns while enhancing guest experience and venue relevance. Working closely with the wider leadership team, you’ll ensure operational standards, compliance and guest experience remain consistently high while maintaining the energy and individuality that defines the venues.
You’ll recruit, develop and coach venue leaders, building strong relationships and strengthening the pipeline of future leaders across the organisation. Commercially minded and highly visible across your area, you’ll ensure marketing activity, events and commercial initiatives are aligned with business objectives and local market opportunities. Strategic but hands-on, you’ll balance operational discipline with the creativity and cultural awareness required to operate high-energy hospitality venues.
What success looks like in this role
Within the first 12 months, you will have strengthened commercial performance across your area, delivering improved sales and profitability while stabilising underperforming venues. You will have built strong, trusted relationships with General Managers, creating a culture of accountability, support and continuous improvement. Refurbishment and capital investment projects within your area will have been delivered successfully, enhancing venue performance and guest experience. You will have strengthened operational standards, reporting rhythm and performance management across the venues you oversee, creating greater clarity and consistency. Most importantly, the spaces you look after will be commercially stronger while continuing to deliver the vibrant, inclusive and culturally relevant experiences that define the brand.
Essential experience we’re looking for
- Hospitality background in bar or pub environments
- Proven multi-site hospitality leadership experience (circa 5-20 locations)
- Experience managing high-energy, customer-facing venues
- Strong commercial awareness
Senior Operations Manager employer: mum
Contact Detail:
mum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a networking event or an interview, let your individuality shine through. This role is all about creativity and culture, so don’t hold back on sharing your unique ideas and experiences.
✨Tip Number 3
Be proactive! If you see a venue that could use a bit of a boost, don’t hesitate to reach out and share your thoughts. A well-timed email or call can show your initiative and passion for the role. Plus, it gives you a chance to demonstrate your commercial thinking right off the bat.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals who can bring energy and creativity to our venues. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to joining our vibrant team.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm for creating vibrant and engaging environments, as this aligns perfectly with our culture-led approach.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Senior Operations Manager role. Highlight relevant experience in multi-site management and operational excellence, and don’t forget to mention any creative initiatives you've led that boosted performance.
Be Specific About Your Achievements: Quantify your successes! Use numbers and examples to illustrate how you’ve driven revenue growth or improved profitability in previous roles. This will help us see the impact you can bring to our venues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at mum
✨Know the Brand Inside Out
Before your interview, dive deep into the company's culture and values. Understand their unique approach to hospitality and how they create vibrant experiences. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership experience in multi-site environments. Share specific examples of how you've supported underperforming venues or driven revenue growth. Highlight your ability to build strong relationships with General Managers and how you foster a culture of accountability and continuous improvement.
✨Demonstrate Commercial Acumen
Since this role requires strong commercial awareness, come armed with examples of how you've successfully managed budgets, improved profitability, or identified growth opportunities. Be ready to discuss your strategic thinking and how it aligns with the company's objectives.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions that reflect your understanding of the business. Ask about their vision for the future, how they measure success across venues, or what challenges they currently face. This shows you're not just interested in the job, but in contributing to the company's growth.