At a Glance
- Tasks: Lead operational performance across a growing London food estate and ensure exceptional guest experiences.
- Company: High-growth premium fast casual food/QSR group with ambitious plans.
- Benefits: Competitive salary, bonus, and benefits package.
- Other info: Opportunity for growth and leadership development in a dynamic industry.
- Why this job: Make a visible impact in a collaborative environment while shaping the future of the business.
- Qualifications: Senior-level experience in multi-site hospitality with a strong commercial focus.
The predicted salary is between 47250 - 57750 £ per year.
I’m partnering with a high-growth, premium fast casual food/QSR group to appoint an exceptional Operations Director to lead operational performance across its growing London estate. With an established portfolio of sites and ambitious plans, this is a senior leadership role with genuine ownership, influence and impact.
Working closely and reporting into the founder and senior leadership team, you’ll be responsible for ensuring the business is commercially strong, brilliantly run and consistently delivering an exceptional guest experience. This is an opportunity for someone who can see the big picture without ever losing sight of the detail. You’ll understand the numbers, know what brilliant multi-site operations look like, build exceptional leaders and, crucially, turn strategy into action. You’ll be joining a collaborative, ambitious and values-led business at an exciting point in its journey, with the opportunity to make a very visible impact on its next stage of growth.
The role
- Leading operational performance across a multi-site London estate
- Taking ownership of P&L, labour, productivity and overall commercial performance
- Driving consistently high guest experience and operational standards
- Leading, coaching and developing the Operations team
- Creating clear accountability around site performance and execution
- Supporting new openings and ensuring operational readiness as the business grows
- Maintaining exceptional standards across food safety, compliance and operational risk
- Working closely with Culinary, People & Culture, L&D, Finance and Facilities teams
- Identifying opportunities to improve efficiency, profitability and ways of working
- Building scalable operational structures and processes that enable sustainable growth
You will:
- Already be operating at a senior level within a high-growth, multi-site hospitality, restaurant or food business
- Have a strong track record of leading complex operations and delivering commercial results
- Be commercially sharp and genuinely people-focused
- Be equally comfortable discussing strategy with founders and senior leaders
- Happily spend time in sites understanding what is really happening on the ground
- Know how to use data and insight to drive performance
- Also understand that great hospitality businesses are built by great people
- Be confident challenging, coaching and holding senior operators accountable while creating an environment in which talented people can perform at their best
- Have experience of growth, new openings and building operational infrastructure within an evolving business will be particularly valuable
Most importantly, you’ll bring the energy, ambition and commercial mindset to help shape what comes next.
What success looks like
- A consistently high-performing estate with clear operational standards
- Strong commercial performance across sales, labour, productivity and profitability
- An Operations team with clear ownership, accountability and leadership capability
- Brilliant and consistent guest experiences across every location
- New openings that are operationally ready and set up to succeed from day one
- Strong collaboration between Operations and central support functions
- Scalable systems and ways of working that support continued growth
Operations Director in London employer: mum
Join a dynamic multi-brand lifestyle hotel group in London, where we prioritise a vibrant work culture and exceptional employee benefits. As the Head of People & Culture, you will play a pivotal role in shaping our organisational identity, fostering leadership development, and enhancing employee engagement across our distinctive hotels. With a strong focus on personal growth and well-being, we offer a supportive environment that values innovation and collaboration, making it an ideal place for passionate professionals looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like mum. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to mum
Don't be shy about reaching out to mum directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Director in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about mum and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at mum
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
