At a Glance
- Tasks: Lead digital transformation initiatives to enhance guest experience and loyalty programs.
- Company: Dynamic hospitality brand in Central London focused on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a vibrant team at the forefront of digital transformation.
- Why this job: Shape the future of guest experiences through technology and innovation.
- Qualifications: Strong background in digital strategy and experience in hospitality.
The predicted salary is between 80000 - 100000 £ per year.
mum in Central London seeks a Head of Digital Transformation & Innovation to lead digital initiatives across the guest journey and loyalty programs. You will own CRM, data strategy and an innovation roadmap, aligning technology with guest experience and commercial growth.
The role sits at the intersection of technology and hospitality, requiring strategic thinking and hands-on delivery across multiple functions.
#J-18808-LjbffrHead of Digital Transformation & Guest Experience employer: mum
Join a dynamic and high-growth hospitality business in London as an Interim Marketing Lead, where you will play a pivotal role in shaping the future of the marketing function during a transformative period. With a collaborative and entrepreneurial work culture, this position offers the chance to make a meaningful impact while enjoying competitive compensation and the opportunity for professional growth within a vibrant industry. Experience the excitement of working across multiple venues in one of the world's most iconic cities, all while being part of a team that values innovation and strategic thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Transformation & Guest Experience
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like mum. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to mum
Don't be shy about reaching out to mum directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Digital Transformation & Guest Experience
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about mum and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at mum
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
