At a Glance
- Tasks: Lead operational performance across a growing London estate in the fast casual food sector.
- Company: High-growth premium fast casual food/QSR group with ambitious plans.
- Benefits: Competitive salary, bonus, and benefits package.
- Other info: Collaborative environment focused on exceptional guest experiences and operational excellence.
- Why this job: Make a visible impact on a dynamic business at an exciting growth stage.
- Qualifications: Senior-level experience in multi-site hospitality or food business required.
The predicted salary is between 47250 - 57750 £ per year.
I’m partnering with a high-growth, premium fast casual food/QSR group to appoint an exceptional Operations Director to lead operational performance across its growing London estate. With an established portfolio of sites and ambitious plans, this is a senior leadership role with genuine ownership, influence and impact.
Working closely and reporting into the founder and senior leadership team, you’ll be responsible for ensuring the business is commercially strong, brilliantly run and consistently delivering an exceptional guest experience. This is an opportunity for someone who can see the big picture without ever losing sight of the detail. You’ll understand the numbers, know what brilliant multi-site operations look like, build exceptional leaders and, crucially, turn strategy into action. You’ll be joining a collaborative, ambitious and values-led business at an exciting point in its journey, with the opportunity to make a very visible impact on its next stage of growth.
The role
We are looking for someone to take overall leadership of operational performance across the estate, creating the structure, accountability and ways of working needed to support the business as it continues to grow. Your remit will include:
- Leading operational performance across a multi-site London estate
- Taking ownership of P&L, labour, productivity and overall commercial performance
- Driving consistently high guest experience and operational standards
- Leading, coaching and developing the Operations team
- Creating clear accountability around site performance and execution
- Supporting new openings and ensuring operational readiness as the business grows
- Maintaining exceptional standards across food safety, compliance and operational risk
- Working closely with Culinary, People & Culture, L&D, Finance and Facilities teams
- Identifying opportunities to improve efficiency, profitability and ways of working
- Building scalable operational structures and processes that enable sustainable growth
You will:
- Already be operating at a senior level within a high-growth, multi-site hospitality, restaurant or food business
- Have a strong track record of leading complex operations and delivering commercial results
- Be commercially sharp and genuinely people-focused
- Be equally comfortable discussing strategy with founders and senior leaders
- Happily spend time in sites understanding what is really happening on the ground
- Know how to use data and insight to drive performance
- Also understand that great hospitality businesses are built by great people
- Be confident challenging, coaching and holding senior operators accountable while creating an environment in which talented people can perform at their best
- Have experience of growth, new openings and building operational infrastructure within an evolving business will be particularly valuable
Most importantly, you’ll bring the energy, ambition and commercial mindset to help shape what comes next.
What success looks like
- A consistently high-performing estate with clear operational standards
- Strong commercial performance across sales, labour, productivity and profitability
- An Operations team with clear ownership, accountability and leadership capability
- Brilliant and consistent guest experiences across every location
- New openings that are operationally ready and set up to succeed from day one
- Strong collaboration between Operations and central support functions
- Scalable systems and ways of working that support continued growth
Operations Director in City of London employer: mum
Join a dynamic multi-brand lifestyle hotel group in London, where we prioritise a vibrant work culture and exceptional employee benefits. As the Head of People & Culture, you will play a pivotal role in shaping our organisational identity, fostering leadership development, and enhancing employee engagement across our distinctive hotels. With a strong focus on personal growth and well-being, we offer a supportive environment that values innovation and collaboration, making it an ideal place for passionate professionals looking to make a meaningful impact in the hospitality industry.
