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- Tasks: Lead operations for a growing QSR group, driving performance and scalability.
- Company: Dynamic, founder-led hospitality brand with a focus on quality and customer experience.
- Benefits: Competitive salary of circa £100,000 plus bonuses and benefits.
- Other info: Opportunity to build systems and infrastructure in a fast-paced environment.
- Why this job: Join a passionate team and shape the future of a thriving brand.
- Qualifications: Experience scaling businesses from small clusters to multi-site operations.
The predicted salary is between 95000 - 105000 £ per year.
We are exclusively recruiting a Head of Operations for a small, high-performing and growing QSR group as it shifts from established and successful into a genuine scale-up and growth phase.
Built on clear values around quality, provenance and standout customer experience, this independent hospitality brand has already built a loyal following and strong performance across a small group of London sites. With 3 new openings planned over the next 12 months and 4 the following year, with an overall goal of 10 over two years and a longer-term ambition beyond that, this business now needs an experienced operational leader to build the infrastructure that supports sustainable scale.
We’re looking for someone who has lived this journey before and has taken a small number of locations or cluster business into a larger, structured group. A builder, completer/finisher, someone who brings clarity and rigour without stripping the soul from its brand.
You’ll own operational performance across the group, building the capability, leadership structure and systems required to support ambitious multi-site growth. A key part of this role is moving the business from instinct-led excellence to repeatable, disciplined performance - introducing and refining process, reporting rhythm and operational infrastructure without losing brand personality or pace.
Working in close partnership with the founder, you’ll translate brand vision into scalable, safe and commercially robust operations. You’ll play a key role in shaping the operating model - from labour structures and reporting lines to performance cadence and new opening readiness.
You’ll lead P&L performance, labour models, cost control and KPIs across existing sites and new openings, helping define how the organisation evolves as it scales from a tight cluster into a structured multi-site group.
- Direct experience scaling from small/cluster to established multi-site group - this role will likely suit someone who has helped take a business from circa 5 sites toward 15–20+
- Demonstrable experience building systems and infrastructure for growth
- Strong commercial and P&L ownership across sites
- Experience building middle management layers and succession pipelines
- Clear values around food quality, provenance and standout customer experience
- High emotional intelligence and natural gravitas
Operations Development Executive in City of London employer: mum
Contact Detail:
mum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Development Executive in City of London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and connect with people who are already in the QSR space. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in scaling operations. Share specific examples of how you've built systems and infrastructure that led to growth – this will make you stand out.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like the one we're recruiting for. Express your interest in their growth journey and how you can contribute to their success.
✨Tip Number 4
Prepare for interviews by understanding the brand's values and customer experience focus. Be ready to discuss how you can maintain their unique personality while implementing structured processes. This will show you're aligned with their vision!
We think you need these skills to ace Operations Development Executive in City of London
Some tips for your application 🫡
Show Your Passion for Growth: When writing your application, let us see your enthusiasm for scaling operations. Share specific examples of how you've successfully taken a business from a few locations to a larger group, and highlight your understanding of the journey involved.
Be Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Use bullet points where necessary to break down your achievements and experiences, especially those related to operational performance and P&L management.
Align with Our Values: Our brand is built on quality and standout customer experience. In your application, reflect on how your values align with ours. Share stories that demonstrate your commitment to food quality and customer satisfaction, as this will resonate with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our growing team!
How to prepare for a job interview at mum
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's values and customer experience. Understand their focus on quality and provenance, and be ready to discuss how you can maintain these standards while scaling operations.
✨Showcase Your Scaling Experience
Prepare specific examples from your past where you've successfully scaled a business from a few locations to a larger group. Highlight the systems and infrastructure you implemented that supported growth without losing the brand's essence.
✨Demonstrate Financial Acumen
Be ready to talk about your experience with P&L management and cost control. Bring examples of how you've driven financial performance in previous roles, especially in multi-site operations, to show you can handle the commercial aspects of this position.
✨Emphasise Leadership and Team Building
Discuss your approach to building middle management layers and succession pipelines. Share how you've fostered leadership within teams and created a culture that aligns with the brand's values, ensuring everyone is on board as the company grows.