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- Tasks: Lead operations for a growing QSR group, ensuring scalable and efficient processes.
- Company: Dynamic, founder-led hospitality brand with a focus on quality and customer experience.
- Benefits: Competitive salary of circa £100,000 plus bonuses and benefits.
- Other info: Opportunity to build systems and infrastructure while maintaining brand personality.
- Why this job: Join a passionate team and shape the future of a thriving brand during its growth phase.
- Qualifications: Experience in scaling businesses from small clusters to multi-site operations.
The predicted salary is between 95000 - 105000 £ per year.
We are exclusively recruiting a Head of Operations for a small, high-performing and growing QSR group as it shifts from established and successful into a genuine scale-up and growth phase.
Built on clear values around quality, provenance and standout customer experience, this independent hospitality brand has already built a loyal following and strong performance across a small group of London sites. With 3 new openings planned over the next 12 months and 4 the following year, with an overall goal of 10 over two years and a longer-term ambition beyond that, this business now needs an experienced operational leader to build the infrastructure that supports sustainable scale.
We’re looking for someone who has lived this journey before and has taken a small number of locations or cluster business into a larger, structured group. A builder, completer/finisher, someone who brings clarity and rigour without stripping the soul from its brand.
You’ll own operational performance across the group, building the capability, leadership structure and systems required to support ambitious multi-site growth. A key part of this role is moving the business from instinct-led excellence to repeatable, disciplined performance - introducing and refining process, reporting rhythm and operational infrastructure without losing brand personality or pace.
Working in close partnership with the founder, you’ll translate brand vision into scalable, safe and commercially robust operations. You’ll play a key role in shaping the operating model - from labour structures and reporting lines to performance cadence and new opening readiness.
You’ll lead P&L performance, labour models, cost control and KPIs across existing sites and new openings, helping define how the organisation evolves as it scales from a tight cluster into a structured multi-site group.
- Direct experience scaling from small/cluster to established multi-site group - this role will likely suit someone who has helped take a business from circa 5 sites toward 15–20+ and is motivated by doing that journey again.
- Demonstrable experience building systems and infrastructure for growth.
- Strong commercial and P&L ownership across sites.
- Experience building middle management layers and succession pipelines.
- Clear values around food quality, provenance and standout customer experience.
- High emotional intelligence and natural gravitas.
Operations and Development Executive in City of London employer: mum
Contact Detail:
mum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Development Executive in City of London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their brand personality and think about how your experience aligns with their growth ambitions. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your pitch! Be ready to articulate your journey from small operations to scaling up. Highlight specific examples where you’ve built systems and infrastructure that led to success. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Operations and Development Executive in City of London
Some tips for your application 🫡
Show Your Passion for Growth: When writing your application, let us see your enthusiasm for scaling operations. Share specific examples of how you've successfully taken a business from a few locations to a larger, structured group. We want to feel your excitement about the journey!
Be Clear and Concise: We appreciate clarity in applications. Make sure your writing is straightforward and to the point. Highlight your key achievements and experiences that align with our goals, without unnecessary fluff. Remember, we’re looking for someone who can bring clarity and rigour!
Align with Our Values: Our brand is built on quality, provenance, and customer experience. In your application, reflect these values and demonstrate how you’ve upheld them in your previous roles. Show us that you understand what makes our brand special and how you can contribute to it.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to fit the Operations and Development Executive role specifically. Mention how your skills and experiences directly relate to the responsibilities outlined in the job description. We love seeing personalised applications!
How to prepare for a job interview at mum
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's values and customer experience. Understand their focus on quality and provenance, and be ready to discuss how you can maintain these standards while scaling operations.
✨Showcase Your Scaling Experience
Prepare specific examples from your past roles where you've successfully scaled a business. Highlight your experience in moving from a small cluster to a larger group, and how you built the necessary infrastructure without losing the brand's essence.
✨Demonstrate Operational Acumen
Be ready to talk about your approach to P&L management, cost control, and KPI tracking. Discuss how you've implemented systems and processes that support disciplined performance while keeping the brand's personality intact.
✨Emphasise Leadership and Team Building
Discuss your experience in building middle management layers and succession pipelines. Share how you foster high emotional intelligence within teams and how you plan to lead and inspire others as the company grows.