Head of People and Culture in City of London

Head of People & Culture

Luxury Lifestyle Hotel

Central London

Monday to Friday in business with flexibility to work from home occasionally when appropriate

up to £75,000 base salary

up to 15% bonus, based on KPIs

33 days’ holiday including bank holidays

5% employer pension contribution

Private medical insurance for you, your spouse/civil partner and dependent children

Hotel stays and dining experiences

Meals on duty

Career development programmes

Regular team events and recognition initiatives

Flexibility to work from home when appropriate

I’m partnering with an exciting luxury lifestyle hotel to appoint an experienced Head of People & Culture to join its Leadership Team.

This is a brilliant opportunity for a commercially minded, people-focused hospitality leader who wants to shape culture, develop great leaders and build an exceptional employee experience.

Reporting directly to the General Manager, managing one team member, you’ll lead the People & Culture agenda for the hotel, partnering closely with the Executive Team and Heads of Department to ensure the business attracts, develops and retains brilliant people.

This isn’t a role that sits on the sidelines. You’ll be highly visible across the hotel, close to the operation and comfortable moving between strategy, coaching, culture and the realities of running a busy hospitality business.

The role

You’ll take ownership of the hotel’s People & Culture strategy, with a broad remit spanning:

• Culture, engagement, wellbeing and inclusion
• Leadership development, coaching and succession planning
• Talent acquisition and employer branding
• Learning & development and management capability
• Employee relations and UK employment law
• Reward, recognition and benefits
• Workforce planning, payroll and labour costs
• People systems, reporting and analytics
• Organisational change and continuous improvement

Importantly, you’ll also help prepare the people function for future long term growth, supporting new concepts, restaurants, hotel openings and wider expansion.

What success looks like

You’ll create a People & Culture function that is genuinely connected to the operation and trusted by leaders and employees alike.

You’ll develop stronger leadership capability across the hotel, create meaningful career and succession opportunities and ensure the business has the talent it needs for the future.

You’ll use people data intelligently - understanding turnover, retention, engagement, recruitment and labour costs - and turn those insights into practical action.

And you’ll build a culture where people feel valued, supported and able to do their best work, while never losing sight of commercial performance.

About you

You’ll already be operating at a senior People & Culture/HR leadership level within hotels or hospitality, with the confidence and credibility to partner a General Manager and Executive Team.

You’ll bring strong knowledge of UK employment law alongside experience of employee relations, talent, L&D, engagement and organisational change.

You’ll be warm, approachable and highly visible, but equally comfortable challenging senior leaders, making difficult decisions and holding people accountable.

Commercial awareness is important too. You’ll understand payroll, labour costs, budgets and workforce planning and recognise that a brilliant people strategy must ultimately support a brilliant business.

Experience with Fourth would be advantageous, and CIPD Level 5 or above is preferred.

This is a fantastic opportunity to take a genuinely influential People & Culture leadership role within an ambitious hospitality business, with the opportunity to shape both the employee experience today and the company as it grows.

𝗖𝗹𝗼𝘀𝗶𝗻𝗴 𝗱𝗮𝘁𝗲: 𝗙𝗿𝗶𝗱𝗮𝘆 𝟮𝗻𝗱 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 𝟮𝟬𝟮𝟲

𝗗𝘂𝗲 𝘁𝗼 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝗵𝗶𝗴𝗵 𝘃𝗼𝗹𝘂𝗺𝗲𝘀 𝗼𝗳 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁, 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗖𝗩𝘀 𝗰𝗮𝗻𝗻𝗼𝘁 𝗯𝗲 𝗮𝗰𝗰𝗲𝗽𝘁𝗲𝗱 𝘃𝗶𝗮 𝗶𝗻𝗱𝗶𝘃𝗶𝗱𝘂𝗮𝗹 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝗺𝗲𝘀𝘀𝗮𝗴𝗲𝘀 𝗼𝗿 𝗲𝗺𝗮𝗶𝗹.

𝗘𝘃𝗲𝗿𝘆 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗹𝘆 𝗿𝗲𝘃𝗶𝗲𝘄𝗲𝗱, 𝘄𝗶𝘁𝗵 𝗮𝗹𝗹 𝗰𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲𝘀 𝗿𝗲𝗰𝗲𝗶𝘃𝗶𝗻𝗴 𝗮𝗻 𝘂𝗽𝗱𝗮𝘁𝗲 𝗳𝗼𝗹𝗹𝗼𝘄𝗶𝗻𝗴 𝘁𝗵𝗲 𝗰𝗹𝗼𝘀𝗶𝗻𝗴 𝗱𝗮𝘁𝗲.