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- Tasks: Lead sales strategy and operations to drive revenue growth and efficiency.
- Company: Join Multiverse, a leading upskilling platform transforming the workforce with AI and tech skills.
- Benefits: Enjoy 27 days holiday, private medical insurance, hybrid work, and fun team events.
- Why this job: Shape sales strategies in a dynamic environment while making a real impact on workforce development.
- Qualifications: 6+ years in sales operations, strong analytical skills, and proficiency in Salesforce and SQL required.
- Other info: This role is full-time and based in London; remote work options available.
The predicted salary is between 36000 - 60000 £ per year.
Senior Sales Strategy & Operations Manager
Join to apply for the Senior Sales Strategy & Operations Manager role at Multiverse
Senior Sales Strategy & Operations Manager
Join to apply for the Senior Sales Strategy & Operations Manager role at Multiverse
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Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that\’s transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
The Opportunity
As we continue our rapid expansion, we’re looking for a highly skilled and strategic Senior Sales Strategy & Operations Manager to join our Revenue Strategy & Operations team. In this pivotal role, you’ll be the strategic backbone of our GTM organization, responsible for architecting the processes, analytics, and infrastructure that enable predictable revenue growth. You will drive operational excellence across the entire sales cycle, from lead generation to close, ensuring our go-to-market engine is both efficient and scalable. This is a high-impact opportunity to shape our sales strategy and execution in a dynamic, mission-driven environment. This role will report directly to the Director of Revenue Strategy & Operations.
What You’ll Do
- Sales Analytics & Performance Insights:
- Own the development and reporting of core sales KPIs and metrics, including pipeline generation, conversion rates, sales velocity, average contract value (ACV), and sales cycle length.
- Lead deep-dive analyses to uncover trends in sales performance, identify productivity bottlenecks, and provide data-driven recommendations for improvement.
- Design, build, and maintain robust business intelligence dashboards and reports (using tools like Tableau, Looker, etc.) for executive-level reviews (e.g., QBRs, Board Meetings).
- Manage the end-to-end sales forecasting processes, collaborating with sales leaders and Finance to ensure accuracy and predictability.
- Implement and enforce pipeline hygiene best practices and establish rigorous pipeline review cadences within the sales organization.
- Serve as a key stakeholder for our GTM tech stack, partnering with our Systems team to optimize Salesforce and integrated tools (e.g., Sales Engagement Platforms, Conversation Intelligence, BI tools).
- Develop and refine sales processes, rules of engagement, and workflow automation to enhance sales team productivity and data quality.
- Evaluate and recommend new technologies, including AI solutions, to streamline tasks (e.g., lead scoring, data entry, automated outreach) and improve overall sales force effectiveness.
- Partner with Sales and Executive leadership on annual and quarterly planning, including territory design, quota setting, capacity modeling, and market segmentation.
- Analyze and optimize our GTM strategy for different segments (e.g., Enterprise, Mid-Market), identifying new revenue streams and opportunities for expansion.
- Provide strategic counsel to sales leadership, acting as a trusted advisor on all matters related to sales performance and operational efficiency.
- Architect and maintain seamless operational hand-offs between Marketing, Sales, and Customer Success to ensure an optimized customer journey and NRR.
- Collaborate closely with Sales Enablement to ensure our operational processes support training initiatives and new hire onboarding.
What You\’ll Bring
We are looking for a candidate with significant experience in sales or revenue operations. We have outlined some key qualifications below, but we encourage you to apply if you believe you have the skills and passion to succeed in this role, even if you don’t tick every box.
Core Qualifications:
- Experience: 6+ years of progressive experience in a Sales Operations, Revenue Operations, or Sales Strategy role, ideally within a high-growth B2B SaaS environment.
- Analytical Skills: High proficiency in analyzing complex datasets to drive business decisions, with strong skills in Excel/Google Sheets.
- SQL Proficiency: Advanced proficiency in SQL for data extraction, transformation, and analysis from data warehouses (e.g., BigQuery, Snowflake, Redshift).
- Salesforce Expertise: Deep understanding of Salesforce (SFDC) as an advanced user or administrator, including custom objects, workflows, and process builder.
- Strategic & Financial Acumen: A demonstrated ability to think strategically, translating high-level business goals into actionable operational plans. Strong understanding of core SaaS metrics (ARR, NRR, LTV, CAC) and their drivers.
- Project Management: Experience managing complex, cross-functional projects from inception to completion, working with teams across Sales, Marketing, Finance, and Product.
Preferred Qualifications:
- BI & Dashboards: Experience designing and building sophisticated BI dashboards in tools like Tableau, Looker, Power BI, or similar.
- Sales Tech: Hands-on experience with modern sales and marketing technology (e.g., SalesLoft/Outreach, Gong/Chorus, LeanData, ZoomInfo).
- AI/ML Familiarity: Familiarity with leveraging AI/ML in a sales context, such as predictive lead scoring or conversation intelligence.
- Sales Methodologies: A deep understanding of sales methodologies (e.g., MEDDIC, Challenger Sale) and the end-to-end sales process.
Benefits
- Time off – 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill – all in one mental health support
- Hybrid work offering – we collaborate in the office 3 days per week
- Work-from-anywhere scheme – you\’ll have the opportunity to work from anywhere, up to 10 days per year
- Team fun – weekly socials, company wide events and office snacks!
Our commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Right to Work
Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.
Safeguarding
All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (\”DBS\”) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
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Senior Sales Strategy & Operations Manager employer: Multiverse
Contact Detail:
Multiverse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Strategy & Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in sales operations and strategy, especially within the B2B SaaS sector. Understanding the nuances of this industry will help you speak confidently about how your experience aligns with Multiverse's goals.
✨Tip Number 2
Network with current or former employees of Multiverse on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analytics to drive sales performance in previous roles. Highlighting your analytical skills and familiarity with tools like Tableau or Looker will demonstrate your capability to excel in this position.
✨Tip Number 4
Showcase your understanding of AI and its application in sales processes. Given Multiverse's focus on tech adoption, being able to articulate how you've leveraged AI tools in past roles will set you apart as a forward-thinking candidate.
We think you need these skills to ace Senior Sales Strategy & Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales operations and strategy. Use keywords from the job description, such as 'sales analytics', 'forecasting', and 'pipeline management' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with Multiverse's mission. Mention specific achievements that showcase your analytical skills and strategic thinking.
Showcase Technical Skills: Highlight your proficiency in tools mentioned in the job description, such as Salesforce, SQL, and BI tools like Tableau or Looker. Provide examples of how you've used these tools to drive sales performance in previous roles.
Prepare for Potential Assessments: Be ready for any assessments that may be part of the application process. Brush up on your analytical skills and be prepared to discuss how you would approach sales strategy and operations challenges at Multiverse.
How to prepare for a job interview at Multiverse
✨Know Your Metrics
Familiarise yourself with key sales metrics such as pipeline generation, conversion rates, and average contract value. Be prepared to discuss how you've used these metrics in previous roles to drive performance improvements.
✨Showcase Your Analytical Skills
Highlight your experience with data analysis tools like SQL and Excel. Prepare examples of how you've leveraged data to uncover trends and make strategic recommendations in a sales context.
✨Understand the Tech Stack
Research the technologies used by the company, particularly Salesforce and any BI tools like Tableau or Looker. Be ready to discuss how you've optimised sales processes using technology in your past roles.
✨Demonstrate Strategic Thinking
Prepare to discuss how you've contributed to go-to-market strategies and operational planning in previous positions. Show that you can translate high-level business goals into actionable plans that drive revenue growth.
