AI Coach in Newport, Wales

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance.

The Opportunity

As an AI Cohort Coach you will be responsible for guiding the learning experience for apprentices and helping them reach their full potential. Your role will focus on personalised coaching, where you'll be supporting apprentices across multiple businesses to become the next generation of business leaders. Specifically, you will:

• Guide apprentices to successful, timely completion of their programme.
• Master group and individualised coaching techniques to enhance apprentice learning.
• Adhere to coach quality frameworks to ensure a consistent level of quality for every coaching session and a consistent experience for every apprentice.
• Create a vibrant, inclusive and motivating environment that drives apprentice learning, engagement and overall satisfaction.
• Maintain an owner's mentality, whether while working with assigned apprentices or in support of other coaches, be proactive in taking action, sharing feedback, or providing support to ensure the progress and success of our learners.
• Work with Ops and other supporting teams to review and action the data provided to deliver the best experience for your apprentices.
• Engage with apprentice managers for synchronous progress reviews using the information provided by the ops teams.
• Focus on results related to the programme health of your apprentices, implementing interventions in partnership with operations team members to ensure learners stay on track, standing the best chance of success on programmes.
• Utilize resources & learning opportunities provided by Multiverse, stay up-to-date on knowledge, learning and product updates, to ensure you are equipped to support your apprentices.
• Build & maintain credibility with your apprentices by utilising a mixture of professional experience, program/domain knowledge and client context in your interactions.
• Create a compelling narrative about Multiverse, our mission, and the pillars of our offering, and help apprentices connect to it through the duration of their apprenticeship, and beyond.

About You

• Technical Capability: 3+ years of professional experience where you have used data on a daily basis to make informed business decisions. Solid proficiency in the latest generative AI tools (e.g. ChatGPT, Claude, Gemini).
• Teaching & Coaching Capability: Exceptional written, verbal and on-camera communication and presentation skills. Practical experience teaching, mentoring or coaching professionals in an academic or commercial environment. Demonstrated mastery of coaching best practices and/or openness to develop in this area. Passion for delivering the best learning opportunities and supporting others on their development journey. Experience managing and developing positive stakeholder relationships; as a coach, part of your role will be working closely with both learners and their managers. Belief in the principles of applied learning: supporting learners to develop the knowledge, skills and behaviours to generate real business outcomes as quickly as possible.

Benefits

• Time off: 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year.
• Health & Wellness: private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support.
• Hybrid work offering: for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month.
• Work-from-anywhere scheme: you'll have the opportunity to work from anywhere, up to 10 days per year.
• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked!

Our Commitment to Diversity, Equity and Inclusion

We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.