IT Implementation Specialist in London

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

We're looking for an IT Implementation Lead to take ownership of the technical programmes that keep our Enterprise Technology function moving - and to be the steady hand that turns complex, cross-functional work into delivered outcomes. This is a delivery and stakeholder role, not a break-fix one. You'll own major programmes end-to-end - coordinating the technical specialists, keeping leadership informed, and making sure compliance and audit readiness are built in from day one. You won't need to write the automation yourself, but you'll be technical enough to challenge it, translate it, and hold the detail in a room full of engineers.

You'll partner closely with our IT Systems Engineer, who provides the hands-on automation and integration depth behind the programmes you lead - you set the direction and own delivery; they build the solutions. You'll report directly to the Head of Enterprise Technology and work closely with Engineering, Security, Legal, Finance, and People teams. If you enjoy bringing order to ambiguity, moving programmes from idea to live, and being the person stakeholders trust to land things - this is the role for you.

What You'll Do

• Drive our most critical technical programmes.
• Lead complex, cross-functional programmes from initiation through to delivery - a major identity platform consolidation, an endpoint security rollout, machine-identity work, and the integration of a recent acquisition are all live or imminent.
• Coordinate technical specialists, vendors, and implementation partners, holding everyone to scope, timeline, and quality.
• Run multiple programmes simultaneously without dropping the detail - scoping, planning, RAID, and post-implementation review.
• Own compliance and certification.
• Own our ISO 27001 and Cyber Essentials Plus work streams - controls, evidence, and audit readiness maintained to a high standard year-round, not just at audit time.
• Build compliance into delivery from the start, so programmes ship secure and evidenced rather than retrofitted.
• Work with Security and the wider business to keep our risk register and controls current.
• Keep stakeholders aligned and the function visible.
• Be the clear, reliable bridge between technical delivery and the business - translating complexity for Engineering, Legal, Finance, People, and leadership without losing the substance.
• Own programme reporting and status communication, calibrated to the audience - from working-level detail to executive one-pagers.
• Lead tooling strategy and rationalisation initiatives, working with department leads to reduce complexity and realise cost savings across the business.
• Support the Head of Enterprise Technology in planning and prioritising the team's workload as the function scales.

What You'll Bring

We value different perspectives and a variety of backgrounds. Delivery rigour matters, but we care just as much about your mindset - the way you bring order to complexity, the calm you hold under pressure, and your instinct for keeping people aligned. We'd love to hear from you if:

• You have a strong track record of delivering technical or IT programmes end-to-end in a scaling organisation - you've owned the plan, not just contributed to it.
• You're an excellent communicator who can hold your own with senior stakeholders and translate technical complexity in either direction.
• You understand IT security frameworks - particularly ISO 27001 - and have lived experience of owning controls, evidence, and audit readiness.
• You're technically literate enough to be credible with engineers - you understand identity, endpoint, and SaaS tooling well enough to challenge and coordinate, even if you're not the one building it.
• You're highly organised, write clear documentation, and hold yourself and others to a high standard without being prompted.
• You're calm and decisive under ambiguity - you make the call, communicate it clearly, and follow through.

Bonus points (but not required) for:

• Experience integrating systems and teams through an M&A process.
• A recognised project or programme qualification (Prince2, PMP, Agile / Scrum).
• A background in high-growth tech or edtech environments.
• Exposure to GDPR and data protection compliance in a technology context.
• Familiarity with modern identity, MDM, and endpoint security platforms.

What We Offer

A genuinely high-impact role - you'll own programmes that touch the whole business, not just tickets in a queue. A lean, collaborative team where your judgement is trusted and your work is visible. The chance to shape how Enterprise Technology delivers and scales at a fast-growing edtech company.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year.
• Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support.
• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month.
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year.
• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.