Digital Comms & Content Manager in London

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

The Opportunity

As our Digital Comms & Content Manager, you'll own how Multiverse shows up online — across social, search, and the fast-emerging landscape of AI-generated information. That means building a consistent drumbeat of content that tells real learner and employer stories, leading our SEO and AEO strategy, and making sure that when someone searches for Multiverse — or asks an AI about us — they find an accurate picture of the quality of what we do.

This isn't a scheduling role. You'll build the strategy, own the channels, and bring sharp recommendations to senior leadership with the same confidence you bring to finding the human moment in a learner outcome.

Once you're here, you will:

• Build and maintain a consistent drumbeat of positive, engaging content across Multiverse's social channels, telling the stories of the learners, employers and apprentices whose careers and businesses are being transformed by a different approach to skill development.
• Develop and execute a strategy for how Multiverse shows up on the platforms where our learners and employer partners share their experiences, shaping how we respond, how we generate authentic advocacy, and how we ensure our reputation reflects the quality of the work we do.
• Own light-touch management of Multiverse's web presence, keeping key pages accurate and compelling, identifying opportunities for elevating confidence, and coordinating updates with the Brand and Tech teams.
• Lead our approach to SEO and AEO, identifying narrative gaps online and building the content and optimisation strategy that means people find the real Multiverse when they go looking - whether through traditional search or AI.
• Own our presence in AI-generated responses: develop and execute a structured AIO strategy to ensure Multiverse is accurately represented in key tools and AI Overviews.
• Work hand-in-hand with the Comms Team and Brand Director to ensure digital content lands in the right moment, tied to wider campaigns and policy milestones.
• Bring strategic recommendations to our senior leadership team with the same confidence you bring to creating a piece of content.

About you:

• You embody the mission. You equip workers to win in the AI era, and that comes through in the content you make.
• You have hands‑on experience managing social channels at an organisational level.
• You're a strong, instinctive writer and storyteller, able to find the human moment in a dataset and turn a learner outcome into content that actually moves people.
• You're fluent in AI tools and use them to work faster and think bigger, but you apply strong human judgement to everything you publish.
• You've worked on SEO meaningfully: you know your way around tools like SEMrush or Ahrefs and can turn search data into editorial priorities.
• You understand how reputation is built across the full digital picture, not just social, but search results, third‑party platforms, and the emerging landscape of AI‑generated information.
• You're operationally confident on the web side, comfortable working with CMS tools and coordinating page updates without needing to be a developer.
• You're proactive and self‑directed: you see a gap in how we're showing up and you close it.
• You thrive in networked organisations, collaborating with talented colleagues across Marketing, Product, and People teams.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company‑wide wellbeing days (M‑Powered Weekend) and 8 bank holidays per year.
• Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill.
• Hybrid work offering - for most roles we collaborate in the office three days per week.
• Work‑from‑anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year.
• Space to connect: Beyond the desk, we make time for weekly catch‑ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies.