GTM Salesforce Systems Administrator

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that’s transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co‑led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post‑money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

We are looking for an experienced Salesforce Systems Administrator to join our GTM Systems team at Multiverse. This role is designed for a Salesforce professional who enjoys the balance of declarative configuration (clicks) and programmatic execution (code). You will serve as a vital link between business logic and technical delivery. You will prioritise maintainable, low‑code solutions while having the technical expertise to maintain and extend our Salesforce codebase (Apex/LWC) as we scale across our Sales, Customer Success, and Marketing teams.

Key Responsibilities

• Solution Delivery: Design and implement high‑quality solutions, using Advanced Flow orchestration as a primary tool and utilising Apex or LWC for more complex logic.
• Technical Stewardship: Maintain and improve the Multiverse Salesforce codebase. Audit and refactor existing triggers and classes to ensure system efficiency and health.
• Architecture & Data Design: Create scalable data schemas and object relationships that support long‑term platform stability and growth.
• Collaborative Discovery: Partner with RevOps and GTM leadership to turn business needs into technical solutions, offering guidance on “build vs. buy” decisions.
• Ecosystem Management: Support the technical health of our GTM tools (e.g., Gong, LeanData, Clay), managing API connections and ensuring smooth data synchronisation.
• Release Management: Coordinate the deployment process using Git‑based tools or Change Sets, ensuring thorough testing and a smooth user experience.
• Process Improvement: Proactively identify areas of “technical debt” and work to streamline automations to improve daily workflows for our internal teams.

What You’ll Bring

• Salesforce Expertise: 5+ years of experience in Salesforce administration, with a focus on senior or advanced administrative functions.
• The “Hybrid” Skillset: Proficiency in Salesforce Flow and a working knowledge of Apex and LWC. Comfortable reading and debugging code to solve problems.
• GTM Knowledge: A solid understanding of the Lead‑to‑Cash lifecycle and how various departments (Sales, Marketing, Success) interact with CRM data.
• Solution‑Oriented Thinking: A proactive approach to diagnosing automation issues and implementing scalable, permanent fixes.
• Communication: Ability to translate technical concepts for non‑technical partners to ensure everyone is aligned on goals.
• Tools & Certifications: Experience with GTM tools (e.g., LeanData, Gong) and a curiosity about how AI can enhance these systems. Required: Salesforce Certified Advanced Administrator and Platform App Builder. Preferred: Platform Developer I (PDI).

Benefits

• Time off – 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company‑wide wellbeing days (M‑Powered Weekend) and 8 bank holidays per year.
• Health & Wellness – private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill – all in one mental health support.
• Hybrid work offering – for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month.
• Work‑from‑anywhere scheme – you’ll have the opportunity to work from anywhere, up to 10 days per year.
• Space to connect – beyond the desk, we make time for weekly catch‑ups, seasonal celebrations, and have a kitchen’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.