Functional Skills Coach (English) FTC

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that’s transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era.

Job Summary - Fixed Term Contract

You will be working in a friendly and collaborative team that is committed to delivering excellent support to apprentices. You will sit in the Functional Skills team, whose mission is to broaden access to apprenticeships by working with apprentices to achieve Maths and English Level 2 qualifications. Your team supports the effectiveness and efficiency of the delivery of our apprenticeship programmes.

In this role, you will be passionate about developing English skills and love supporting learners to achieve great results. You will also ensure the processes supporting our subject tutors are effective and efficient. You will demonstrate strong communication skills and be expected to support others, show initiative, manage priorities, solve problems, and make decisions.

Key Responsibilities

• Take ownership of the Speaking & Listening element of our Level 2 English offer, ensuring that apprentices and clients have an outstanding experience.
• Schedule, facilitate and assess Speaking & Listening exams following a given process, providing feedback to apprentices.
• Support with the delivery of excellent and engaging English sessions to individuals and groups.
• Strive to support the already outstanding first-time pass rate and for apprentices to have completed Functional Skills in a timely manner.
• Manage the Functional Skills inbox, responding to apprentice queries and concerns in a timely manner.
• Provide and coordinate administration support both internally and externally, including qualification queries.
• Assist the wider business with ad hoc reports, special projects and strategic initiatives, in line with company priorities.
• Constantly review processes to ensure maximum efficiency.
• Support the Learning team as a literacy SME.

Skills & Qualifications

• 2+ years of English teaching experience (Including TA or Tutoring), and you are now looking to apply your skills in an exciting and challenging environment.
• Strong attention to detail with the ability to deliver excellent outcomes.
• Ability to complete and review critical processes with accuracy and pace.
• Exceptional organisation and problem-solving skills and a ‘can do’ attitude.
• Provide excellent customer support by effectively communicating and building relationships with people quickly.
• Excellent verbal and written communication skills.
• Ability to work independently as well as within a team environment.

At Multiverse, we value innovation, collaboration, and a passion for equity in education. Joining our team means you’ll have the opportunity to make a tangible difference in learners’ lives while being part of a supportive, mission-driven community.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year.
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support.
• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month.
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year.
• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.