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For Companies At a Glance
- Tasks: Lead the deployment and adoption of our innovative AI Adoption Platform.
- Company: Join Multiverse, a leading upskilling platform transforming the workforce with AI and tech skills.
- Benefits: Enjoy 27 days holiday, private medical insurance, gym membership, and flexible work options.
- Why this job: Shape the future of work while building a groundbreaking product in a dynamic startup environment.
- Qualifications: 6+ years in customer-centric roles, ideally in early-stage tech environments.
- Other info: Be part of a pioneering team driving significant enterprise impact in the AI era.
The predicted salary is between 43200 - 72000 £ per year.
Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that\’s transforming today\’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they\’ve learned to improve productivity and measurable performance.
In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK\’s first EdTech unicorn.
But we aren\’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We\’re building a world where tech skills unlock people\’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
About the Opportunity
Having built a thriving apprenticeship & upskilling business, we are now doubling down on our AI strategy with the launch of a groundbreaking AI Adoption Platform. This new venture operates as a \’startup\’ within the Multiverse, leveraging our established customer base, intellectual property, and experienced team. Our MVP has already demonstrated 7x adoption results in initial pilots by delivering personalised, role- and tool-specific AI use cases and upskilling at scale, enhanced by social features and measurable ROI. We are building a dedicated team to rapidly develop and scale this platform, and we\’re looking for a pioneering individual to drive its market success from the ground up.
This is a rare opportunity to:
- Develop a category-defining product with proven initial traction into a greenfield UK market
- Solve a massive enterprise pain point that affects every major global company
- Build something from scratch while leveraging proven playbooks and IP
- Shape the future of work in the AI era.
About the Role
We are seeking a Founding Engagement Manager to play a pivotal role in the successful pre-sales deployment, adoption, and value realisation of our new AI Adoption Platform. Reporting directly to the VP, AI Adoption Product, you will be instrumental in shaping how our enterprise customers utilise and maximise the impact of AI tools within their organisations.
The ideal candidate will have experience as a customer-centric Solutions Architect, Engagement Manager or Customer Success Manager for an early-stage product.
You will be confident in front of senior enterprise stakeholders, but not afraid to roll their sleeves up and deliver practical work with limited guidance. Success will be measured by platform adoption, customer satisfaction and measurable business outcomes. You will work in close collaboration with our Product, Engineering, Learning and Sales teams to deliver an exceptional customer experience.
Key Responsibilities:
- Pre-sale product definition : Work with customers pre-sale to define their business needs and value opportunity, working with Multiverse\’s Content and Engineering teams to build the product solution that fits.
- Operationalise and manage engagements : Lead on operationalising the adoption product launch and managing the day-to-day client relationship throughout delivery.
- Optimise product adoption and impact : Study and report on product usage metrics, identify and solve any challenges to maximise uptake and impact. Measure and report on business impact of the product including resulting AI adoption, how it ties to business strategy and quantitative / qualitative ROI metrics.
- Act as the Voice of the Customer: Be a critical conduit for customer feedback as the product is built by gathering insights, identifying recurring themes, and relaying them to internal Product and Engineering teams to inform continuous product evolution and roadmap planning.
- Pioneer and Scale : Contribute to establishing the foundational processes and methodologies for the Engagement Management function within this new platform, setting the stage for future scaling.
What you\’ll bring:
Required Experience
- 6+ years demonstrated experience leading implementations of software solutions as a Solutions Architect, Engagement Manager, Customer Success Manager or similar.
- Experience in an early-stage high-growth environment, playing a key role in launching new products or entering new markets.
- Strong track record of engaging C-level technical audiences within complex global organisations, with a clear ability to drive and articulate measurable business outcomes.
Preferred Experience
- Experience in workforce transformation or workforce technology
- Strong understanding of AI landscape and enterprise adoption challenges
Skills & Attributes
- You are customer obsessed, with a deep empathy for customer challenges and outcomes.
- Exceptional presentation and communication skills, with a proven ability to articulate complex business concepts clearly and persuasively to executives. You are data-driven and comfortable with metrics, analytics, and ROI-focused selling.
- You operate with high energy, possess strong problem-solving skills, are adept at frequent context switching, effectively manage multiple concurrent projects with expansive ownership, and can ruthlessly prioritise to achieve impact.
- A humble attitude, a genuine eagerness to help others, and a proactive desire to acquire new knowledge to ensure both your team and our customers succeed. You are excited by the prospect of building something from scratch.
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Engagement Manager, AI Adoption Product employer: Multiverse
Contact Detail:
Multiverse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager, AI Adoption Product
✨Tip Number 1
Familiarise yourself with the AI landscape and the specific challenges enterprises face in adopting AI tools. This knowledge will help you engage effectively with potential clients and demonstrate your understanding of their needs.
✨Tip Number 2
Network with professionals in the EdTech and AI sectors. Attend relevant events or webinars to connect with industry leaders and gain insights that can set you apart during interviews.
✨Tip Number 3
Prepare to discuss measurable business outcomes from previous roles. Be ready to share specific examples of how you've driven product adoption and customer satisfaction, as these metrics are crucial for the Engagement Manager role.
✨Tip Number 4
Showcase your problem-solving skills by discussing past experiences where you've successfully navigated complex client relationships. Highlight your ability to adapt and manage multiple projects simultaneously, which is essential for this fast-paced environment.
We think you need these skills to ace Engagement Manager, AI Adoption Product
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement, AI adoption, and any previous roles as a Solutions Architect or Customer Success Manager. Use specific examples that demonstrate your ability to drive measurable business outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with Multiverse's mission to transform the workforce through AI and tech skills. Be sure to mention your experience in high-growth environments and your understanding of enterprise challenges.
Showcase Your Problem-Solving Skills: Provide examples in your application that illustrate your problem-solving abilities, especially in complex situations. Highlight instances where you've successfully engaged C-level stakeholders and driven product adoption in previous roles.
Highlight Data-Driven Achievements: Since the role focuses on metrics and ROI, include quantifiable achievements in your application. Mention specific metrics or results from past projects that demonstrate your impact on customer satisfaction and product adoption.
How to prepare for a job interview at Multiverse
✨Understand the AI Landscape
Familiarise yourself with the current trends and challenges in AI adoption. Being able to discuss how these factors impact businesses will show your depth of knowledge and relevance to the role.
✨Demonstrate Customer-Centric Thinking
Prepare examples that showcase your ability to empathise with customer challenges. Highlight how you've successfully engaged with clients in previous roles, focusing on measurable outcomes.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've identified and solved complex problems in a high-growth environment. This will illustrate your capability to thrive in a dynamic setting.
✨Prepare for C-Level Engagement
Practice articulating complex business concepts clearly and persuasively. You may be asked to present ideas or solutions, so ensure you can communicate effectively with senior stakeholders.
