Degree Senior Operations Specialist

This is a high-stakes, high-visibility fixed-term role at the heart of one of Multiverse's most important regulatory processes. The Full DAPs end assessment, with a submission deadline of 26 October 2026 and a site visit in early 2027, will determine whether Multiverse retains its ability to independently award degrees beyond December 2027. As the Project Lead for the Full DAPs end assessment, you will own the day-to-day delivery of the submission: auditing our current evidence base, coordinating contributions from teams across the business, and drafting the self-assessment narrative that will be reviewed by three external assessors and the OfS's Quality Assessment Committee. This is not a desk-based writing role. It requires someone who can navigate a complex organisation, hold senior stakeholders accountable, and translate regulatory language into clear internal tasks — while producing a self‑assessment document that is honest, rigorous, and compelling. You will work closely with the Senior Manager, Instructional Delivery, Head of Regulatory Affairs, and our retained specialist consultancy, with regular visibility to senior leadership.

Key Responsibilities

• Evidence Audit and Gap Analysis
  • Conduct a structured audit of Multiverse's current evidence base against each Full DAPs criterion (A–E), identifying gaps, weaknesses, and areas requiring corrective action.
  • Map existing documentation — policies, committee minutes, programme records, staff development frameworks — to the relevant evidence requirements.
  • Produce a clear gap analysis that drives the work plan for the submission, with particular attention to the corrective actions identified in the Year 1 monitoring assessment.
• Stakeholder Coordination and Evidence Gathering
  • Act as the central coordinator for cross‑functional evidence contributions, managing and chasing stakeholders across Learning, Certification Operations, Governance, Student Engagement, and Enablement.
  • Build and maintain a shared project tracker that gives all contributors clarity on what is needed, from whom, and by when.
  • Work with the Enablement team to develop and document pathways for instructor engagement with the wider HE sector — including external examiner opportunities, HE partnerships, and scholarship activity — to address criterion C1 (staff scholarship and pedagogical effectiveness).
  • Facilitate the gathering of student voice evidence in a form that satisfies criterion A1 and D1, working with the student engagement function.
  • Escalate blockers clearly and early to Harriet Lowe, with a proposed solution.
• Self‑Assessment Drafting
  • Draft the self‑assessment submission in the PEE structure (Policy, Explain, Evidence) for each criterion, translating Multiverse's operational reality into the OfS regulatory register.
  • Ensure the document demonstrates honest self‑criticality — a key differentiator in OfS assessments — while presenting Multiverse's progress in the strongest credible terms.
  • Incorporate feedback from Harriet Lowe, Shenay Cantelo-Poppe and Mesma through iterative review cycles.
  • Manage the evidence spreadsheet alongside the narrative, ensuring every claim is mapped to a specific piece of supporting documentation.
• Project Management
  • Own the project plan from June 2026 through to submission on 26 October 2026, with responsibility for on‑time delivery.
  • Prepare regular progress updates for Harriet Lowe and, where required, for senior leadership.
  • Support site visit preparation (estimated January–February 2027) if the contract is extended, including briefing documents for staff who will meet the assessment team.

What You'll Bring

Essential

• Experience working in or alongside a higher education quality assurance or regulatory compliance function — you understand how OfS criteria translate into operational evidence.
• Exceptional stakeholder management skills: you can hold people accountable to deadlines without direct authority, and know how to move things without burning relationships.
• Strong written communication — you can produce clear, well‑structured regulatory narrative and are comfortable working in a formal register.
• Project management rigour: you are comfortable owning a complex workplan with multiple workstreams, dependencies and a hard deadline.
• Ability to read and interpret dense regulatory guidance and distil it into clear, actionable asks for internal teams.

Desirable

• Direct experience with regulatory processes, e.g. DAPs assessments or OfS self‑assessment submissions.
• Familiarity with the education sector, apprenticeship or workforce learning sector.
• Experience drafting or contributing to a formal quality self‑assessment document (e.g. for OfS, Ofsted, QAA, or similar body).
• Understanding of the FHEQ and threshold academic standards.

Why This Role Matters

The Full DAPs end assessment is not an administrative exercise. Passing it confirms Multiverse's status as an independent degree‑awarding body and protects our ability to award degrees to the thousands of apprentices on our programmes. The self‑assessment document you produce will be reviewed by three external assessors, considered by the OfS's Quality Assessment Committee, and published. The Year 1 monitoring assessment identified corrective actions across four of the five criteria. This submission must demonstrate that those have been resolved — in practice, not just on paper. The person in this role will be central to making that case. This is a rare opportunity to lead a high‑stakes regulatory process at a fast‑moving, mission‑driven organisation, with direct access to senior leadership and genuine ownership of a critical outcome.

Benefits

• Time off – 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company‑wide wellbeing days (M‑Powered Weekend) and 8 bank holidays per year.
• Health & Wellness – private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill – all in one mental health support.
• Hybrid work offering – for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month.
• Work‑from‑anywhere scheme – you'll have the opportunity to work from anywhere, up to 10 days per year.
• Space to connect – Beyond the desk, we make time for weekly catch‑ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.