Customer Impact Enablement Manager

Sales Enablement at Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that’s transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

The Sales Enablement team underpins our Go-to-Market efforts across Sales, Customer Impact and Partnerships. We ensure our team members are equipped to thrive in their roles through effective onboarding, ramp and continuous upskilling across our playbooks. Rolling up into the Chief Revenue Officer, we partner closely with senior GTM leaders to map out organisational priorities and align enablement solutions to accelerate success.

As well as delivering an industry-leading training offering, our team is one of the most AI-native across the business. We bring deep enablement expertise garnered from top-tier companies, and are now on the front foot bolstering that through building AI products to help team members access the knowledge and practice they need, at the exact moment they need it.

If you want to learn hyper-growth GTM, enablement and AI, we believe we have an unmatched offering for outstanding candidates.

The Customer Impact Enablement Manager will partner with leadership to implement and iterate our Customer Impact playbook. In this role you will be attached to key priorities for the GTM organisation, and own the delivery of enablement solutions to accelerate progress. You will be seen as a go-to person for execution support and skill development, leading training sessions and business change projects in equal measure. You will take responsibility for ensuring effective new hire onboarding, continuous knowledge and skill development, and managing cross-functional projects to improve overall productivity and efficiency.

The successful candidate will be a trusted and credible stakeholder to both executive leadership and across our Customer Impact org. Therefore we expect that someone will thrive in this role if they:

• Have a track record as a high-performing IC or leader in a hypergrowth Customer Success organisation.
• Can project manage through effective discovery, scoping, building and delivery of enablement programming aligned to organisational priorities.
• Can build senior and executive-level relationships through trust and competency.
• Can elevate their thinking from ‘what does great look like?’ to ‘what’s the best way for somebody to learn and apply what great looks like?’
• Want to be part of a team where AI exploration is a default ingredient in every project.

You do not need to have worked in Sales Enablement before to be considered for this role. Domain expertise, skills and character are the most important ingredients.

Benefits include:

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year.
• Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support.
• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month.
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year.
• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion: We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Our Commitment to Safeguarding: Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.