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- Tasks: Lead and develop a dynamic team of call agents in a fast-paced environment.
- Company: Join a rapidly growing utilities company in Tamworth with a supportive culture.
- Benefits: Competitive salary, bonus opportunities, and a chance to shape your team.
- Other info: Exciting opportunity for career growth as the company expands.
- Why this job: Make a real impact by driving team performance and enhancing customer service.
- Qualifications: Experience in managing call centre teams and strong leadership skills.
The predicted salary is between 32000 - 35000 £ per year.
Pay: £32,000.00-£35,000.00 per year
We’re looking for a driven and experienced Team Manager to lead a growing outbound and inbound team within a fast‑expanding utilities company based in Tamworth. In this role, you’ll take ownership of a team of 10 inbound and outbound agents, focused on booking meter reads and meter upgrades for existing customers. You’ll also act as a key point of contact for our field‑based meter engineers, ensuring seamless communication between office and field operations.
Key Responsibilities- Lead, coach, and develop a team of 10 call agents, with plans to scale to 20 as the business grows
- Drive team productivity, efficiency, and overall performance
- Monitor KPIs, call quality, and service levels to ensure targets are consistently met
- Support and coordinate with field‑based meter engineers to optimise scheduling and service delivery
- Identify opportunities for process improvements and implement best practices
- Motivate and engage the team to deliver a high standard of customer service
- Previous experience managing a contact centre or call centre team
- Strong leadership skills with a track record of improving performance
- Ability to manage both inbound and outbound operations effectively
- Comfortable working in a fast‑paced, target‑driven environment
- Excellent communication and organisational skills
- Competitive salary of £32,000 – £35,000
- Bonus
- Opportunity to grow and shape a team as the company expands
- Supportive and forward‑thinking work environment
If you’re passionate about leading teams, driving results, and being part of a growing business, we’d love to hear from you.
Job Type: Permanent
Work Location: In person
Team Manager call centre in Tamworth employer: Multitask Personnel
Contact Detail:
Multitask Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager call centre in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can motivate and engage a team effectively.
✨Tip Number 3
Practice your responses to common interview questions, especially those around managing performance and driving results. Use specific examples from your past experience to demonstrate your skills in leading a call centre team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Team Manager call centre in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing call centre teams. Use keywords from the job description to show that you’re a perfect fit for the Team Manager role.
Showcase Leadership Skills: In your cover letter, share specific examples of how you've led teams in the past. We want to see your track record of improving performance and motivating others!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your relevant experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Multitask Personnel
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to call centres. Be ready to discuss how you've previously improved team performance and met targets. This shows you understand the metrics that matter in a fast-paced environment.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or implemented process improvements. This will help demonstrate your leadership skills and ability to drive results.
✨Communicate Clearly
As a Team Manager, communication is key. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your excellent communication skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential challenges you might face in this role, such as managing team dynamics or handling customer complaints, and how you would address them.