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- Tasks: Manage service requests and ensure top-notch customer experience in a busy helpdesk.
- Company: Join a well-established Facilities Management provider in Manchester.
- Benefits: Earn £12.85 per hour with temp to perm opportunities and work from home Fridays.
- Why this job: Be the first point of contact and make a real difference in service delivery.
- Qualifications: Experience in helpdesk or call centre roles, strong communication skills required.
- Other info: Enjoy a supportive team environment with clear career progression in Facilities Management.
The predicted salary is between 11 - 15 £ per hour.
FM Helpdesk Advisor – Location: Manchester. Hours: 8.00am to 5.00pm. Working pattern: Office-based 4 days per week, work from home Fridays. Contract: Temp to perm with excellent opportunity for progression. Pay rate: £12.85 per hour.
Multitask Personnel are pleased to be working in partnership with a well-established Facilities Management provider to recruit an FM Helpdesk Advisor for their Manchester-based operations team. This is a key front-line role within a busy FM helpdesk environment, responsible for managing the end-to-end workflow of both planned and reactive service requests. The successful candidate will play a vital part in ensuring service continuity, SLA compliance and a high standard of customer experience.
The role involves acting as the first point of contact for customers, coordinating service requests from initial logging through to completion. You will work closely with internal FM Operations teams and external contractors to ensure issues are resolved efficiently and in line with agreed processes. Operating within a helpdesk environment, this role requires strong organisational skills, attention to detail and the ability to remain calm and professional in a fast-paced setting.
Key responsibilities:
- Log, allocate and manage planned and reactive FM service requests
- Handle inbound phone calls and emails professionally and efficiently
- Coordinate with internal FM teams and the contractor supply chain
- Monitor job progress and update customers and stakeholders accordingly
- Escalate issues in line with established procedures
- Maintain accurate records using CAFM systems
- Support effective contractor and supply chain performance management
- Ensure SLA targets and service standards are consistently met
About you:
- Previous experience in an FM helpdesk, service desk or call centre environment
- Experience working with contractors or managing supply chain performance
- Confident using CAFM systems (Concept experience preferred but not essential)
- Competent with Microsoft Office including Outlook, Word, Excel and PowerPoint
- Strong communication skills and a customer-focused approach
- Organised, accurate and comfortable working under pressure
What’s on offer:
- £12.85 per hour
- Temp to perm opportunity with genuine scope for progression
- Office-based role with Fridays working from home
- A role that sits at the heart of service delivery
- Supportive team environment with clear processes and expectations
- Long-term career potential within Facilities Management
How to apply:
To apply for this role, please send your CV to f.tune@multitaskpersonnel.co.uk or call Faye on 01709 820102 for a confidential discussion.
Helpdesk Advisor (FM) in Manchester employer: Multitask Personnel
Contact Detail:
Multitask Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Advisor (FM) in Manchester
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As an FM Helpdesk Advisor, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence and ensure you can handle calls and emails like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can really help you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t miss out on this temp to perm opportunity!
We think you need these skills to ace Helpdesk Advisor (FM) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in FM helpdesk or similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the FM Helpdesk Advisor role. We love seeing enthusiasm and a clear understanding of what the job entails.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. We appreciate clarity and professionalism, so keep that in mind when writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Multitask Personnel
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the FM Helpdesk Advisor role. Familiarise yourself with the key responsibilities like managing service requests and coordinating with teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer experience, be ready to share examples of how you've handled customer interactions in the past. Think of specific situations where you resolved issues or improved service delivery. This will demonstrate your ability to stay calm and professional under pressure.
✨Brush Up on Your Tech Skills
The job mentions using CAFM systems and Microsoft Office, so make sure you're comfortable with these tools. If you have experience with Concept, highlight it! If not, just show your willingness to learn and adapt quickly to new software during the interview.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare some thoughtful questions to ask about the team dynamics, company culture, and opportunities for progression. This shows that you're not only interested in the job but also in how you can grow within the company.
