At a Glance
- Tasks: Join a new customer service team, handling calls and correspondence to enhance customer experience.
- Company: Exciting opportunity with a fresh project in a state-of-the-art office in Leeds.
- Benefits: Starting salary of £23,500, rising to £26,000, plus bonuses and hybrid working.
- Other info: Enjoy a blend of home and office work with excellent career growth potential.
- Why this job: Be part of shaping customer journeys from day one in a dynamic environment.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail required.
The predicted salary is between 23500 - 26000 £ per year.
Salary: £23,500, rising to £26,000 after a 3-month probation period, plus incentives and bonus.
Hours: Monday to Friday, 35 hours per week (core hours).
Location: Leeds, hybrid working (blend of office and home) 5 minutes from Leeds train station.
Contract: Temp to Perm (3 months via Multitask). Must be able to start work on the 23rd September 2026.
About This Opportunity
This is an exciting opportunity to join a brand-new customer service team from the ground up, working across inbound, outbound and correspondence channels. It's a genuinely fresh project with real scope to make a difference, and you'll be at the heart of shaping how customers experience the service from day one. You'll be based in a brand-new, state-of-the-art office close to Leeds train station and city centre, working in a hybrid pattern that blends home and office working. If you enjoy building rapport with customers and take pride in getting the details right, this role offers a fresh start with a team that puts the customer journey first.
Key Responsibilities
- Handling inbound and outbound customer calls, as well as written correspondence.
- Building strong rapport with clients and customers, keeping the customer journey at the forefront of every interaction.
- Using Microsoft Teams and Outlook, along with dialler and contact centre platforms, to manage daily tasks.
- Accurately recording and updating customer information within CRM systems.
- Maintaining a high level of attention to detail across all customer-facing tasks.
About You
Essential:
- Previous experience in a Customer Service / Contact Centre environment is essential.
- Computer literate, with confident use of Microsoft Teams and Outlook.
- Experience using diallers, inbound contact centre platforms and CRM systems.
- Excellent attention to detail.
- Strong communication skills and a natural ability to build rapport with customers.
What's on Offer
- £23,500 rising to £26,000 after a 3-month probation period, plus incentives and bonus.
- Permanent contract with core hours, Monday to Friday.
- Hybrid working — a blend of home and office.
- Brand-new, state-of-the-art office close to Leeds train station and city centre.
- Free annual Bupa health check, conducted on-site for all employees.
Contact Centre Advisor in Leeds employer: Multitask Personnel
As a leading provider of property maintenance and social housing services, we pride ourselves on fostering a collaborative and inclusive work culture in Kings Norton, Birmingham. Our employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects that enhance community living. Join us to be part of a team that values your expertise and supports your career aspirations in a dynamic environment.
