At a Glance
- Tasks: Engage customers through outbound calls to secure smart meter installations.
- Company: Join a top-tier utilities provider in the innovative smart metering industry.
- Benefits: Competitive pay, weekly wages, monthly bonuses, and comprehensive training.
- Other info: Dynamic team atmosphere with excellent career progression opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 13.45 - 13.45 £ per hour.
Multitask Personnel is thrilled to partner with a top-tier utilities provider, within the smart metering industry.
They are looking for a number Contact Hub Advisor to work in their outbound call centre team in Doncaster on a temp to perm basis
This is a fantastic opportunity to join an innovative company that values employee growth, offering comprehensive training, continuous support, and excellent career progression
Position Overview
As a Contact Hub Advisor you'll play a vital role in engaging domestic customers and through quality conversations—via outbound calls, on a dialler system to secure bookings for Smart Meter Installations and upgrades to their current utility meters
Key Responsibilities
- Using a blended outbound dialler to engage customers, have meaningful conversations, and address objections to secure smart meter installation bookings
- Handling inbound calls to answer customer queries and secure additional bookings.
- Understanding specific customer needs to ensure complete booking processes.
- Re‑engaging with customers to reschedule bookings when initial appointments cannot proceed.
- Engaging in regular coaching sessions with your Team Leader to improve performance, customer experience, and personal contributions to company goals.
- Collaborating with Contact Centre colleagues and broader teams to strengthen relationships and share best practices.
- Taking a solution‑focused approach to company procedures and compliance while identifying opportunities for continuous improvement.
- The ideal candidate
- Experience in a fast‑paced, target driven, customer‑focused environment.
- Previous call centre/sales/customer service experience preferred.
- Ability to overcome and handle objections.
- Computer literacy is essential.
- Strong communication skills, both verbal and written.
- Ability to thrive in a high‑performing team.
- Proven ability to meet objectives and targets under pressure.
- Problem‑solving mindset with a natural ability to address and resolve issues.
- Working hours
You will be contracted to work 40 hours between the hours of 8am and 8pm Monday to Friday with occasional Saturday work.
Pay Rate
Pay rate is £13.45 per hour and is paid weekly whilst working through the agency plus a monthly bonus based on KPI performance linked to productivity & quality, circa £3k per year.
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Call Centre Agent in Doncaster employer: Multitask Personnel
Multitask Personnel is an excellent employer, offering a dynamic work environment in Doncaster where employees can thrive and grow. With a strong focus on customer service, we provide comprehensive training and career progression opportunities, ensuring that our team members are well-equipped to succeed. Our supportive culture fosters collaboration and innovation, making it a rewarding place to work for those looking to make a meaningful impact in the utilities sector.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Doncaster
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Multitask Personnel.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Multitask Personnel. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Call Centre Agent in Doncaster
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Multitask Personnel.
How to prepare for a job interview at Multitask Personnel
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Multitask Personnel's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Multitask Personnel offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
