Part time Sales Co-ordinator in Brighouse

Our client is looking for a part time sales operations coordinator who is looking for an opportunity to grow in a sales function and with hands-on administration support. This role would be perfect for someone looking for a long-term career in technical sales. You’ll play a key role in keeping the sales operations running smoothly, supporting customers, managing CRM data, and helping identify new opportunities across automotive markets.

Key Responsibilities

• Process and manage customer orders accurately and efficiently using the company systems.
• Provide prompt, professional support to customers by phone and email.
• Manage quotations, pricing requests, product availability queries, and order updates in line with agreed processes.
• Liaise with Production, Planning, Logistics and Finance to ensure accurate order fulfilment, delivery performance, and correct invoicing.
• Maintain accurate customer records including contacts, pricing, delivery instructions, and account notes.
• Coordinate resolution of issues such as delivery queries, shortages, returns, and invoice queries, keeping the customer updated throughout.
• Support complaint handling in line with company procedures, ensuring actions are completed and recorded correctly.
• Provide high quality administrative support to the wider Automotive Sales team as required.
• Contribute to continuous improvement by identifying process issues and suggesting better ways of working.
• Work in line with company policies, procedures, and Health and Safety requirements.
• Maintain accurate and usable CRM data including contacts, account details, activity history, and key notes.
• Log and track enquiries and follow-ups, ensuring clear ownership and timely progression.
• Support pipeline maintenance by keeping opportunity stages and next steps up to date, in line with Automotive sales process.
• Produce basic reports or lists to support call activity, follow-ups, and team planning.
• Identify and research potential customers in agreed Automotive segments using internal data and external sources.
• Build targeted prospect lists and ensure correct contact details are captured in CRM.
• Support initial outreach activity for agreed segments using approved messaging and call scripts.
• Qualify inbound enquiries and warm leads by gathering key information, then passing qualified opportunities to Management.

About You

• Experience in sales administration or sales support.
• Strong organisation and attention to detail.
• Confident communication skills, both written and verbal.
• Proficient in Microsoft Office, especially Outlook and Excel.
• Ability to prioritise and work to deadlines in a busy environment.
• Proactive mind-set with a willingness and interest to learn products, customers, and Automotive markets.
• Customer focused, calm, and solutions led.
• Takes ownership and follows through to completion.
• Team player who communicates clearly and builds strong internal relationships.
• Process minded with an eye for continuous improvement.