Service Accounts Financial Administrator

Overview

We are seeking a motivated and detail-oriented Service Accounts Administrator to join our Service / Aftersales Department based in Worcester. This position plays a key role in supporting the financial operations of the Service Accounts team, ensuring accurate billing and excellent customer service across both business and consumer accounts.

Key Responsibilities

• Debt Control:

• Contact customers to request and process payments in a professional and efficient manner.
• Monitor outstanding balances and follow up on overdue accounts.
• Maintain accurate and up-to-date records of payment activity and communications.

• Review service job reports for accuracy and completeness prior to invoicing.
• Create and issue customer invoices in line with company policies and contractual agreements.
• Investigate and resolve billing queries promptly to ensure customer satisfaction.

• Respond to customer financial queries via phone and email in a professional and courteous manner.
• Process refunds, generate statements, and assist with contract account creation.
• Work collaboratively with colleagues to ensure smooth day-to-day operations within the Service Accounts team.

Skills and Experience

Essential:

• Positive outlook with a proactive “can-do” attitude.
• Strong attention to detail and accuracy in financial and administrative tasks.
• Ability to work effectively both independently and within a team.
• Good standard of English and numeracy skills.

Preferred:

• Financial or accountancy experience is ideal but not essential.
• Strong customer service and communication skills.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Willingness to learn and adapt in a fast-paced environment.

Contract Type: 6-Month Fixed Term Contract (Potential for Extension)
Working Hours: 40 hours per week – 7:00am to 4:00pm or 8:00am to 5:00pm
Hourly Rate: £13.99 per hour
Start Date: As soon as possible

If you are interested please call us on (option2) and ask for Freddie.