We are seeking a dedicated Helpdesk Engineer to join our Client's dynamic IT support team. In this role, you will serve as the first point of contact for users experiencing technical issues, providing timely and effective solutions to ensure minimal disruption to business operations. The role will involve providing 1st line support to their customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress. You will be responsible for accurately recording and monitoring helpdesk incidents through to their successful conclusion. They have an induction and training programme that is designed to provide you with real-world skills using the most up to date Mobile Managed Services technologies, which will help to transform you into a highly-skilled Helpdesk Engineer, and an integral part of the technical team. In this job you will be required to; Manage the Helpdesk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements Support mobile systems for both the company and clients Provide technical support to field operatives and mobile device users Carry out Operating System re-loads, Stage Devices for deployment Provide quality and assurance for our customers Required skills: Excellent spoken and written English, good organisational and fault-finding skills. Some knowledge of the following would be of benefit: Android operating systems, SOTI MobiControl / AirWatch or other Mobile Device Management (MDM) platforms, Freshdesk (or other customer support software packages), Warehouse Management or ERP systems, WiFi Infrastructure. Demonstrable interest in Technology and IT. Helpdesk Engineer Hours of work: This is a Full-Time position - 8.30am to 5.00pm from Monday to Friday inclusive. Benefits: £26k-£28k starting salary (negotiable according to background and experience) Regular Training on Solutions and Technology 21 days holiday (plus bank holidays) Automatic enrolment into the company’s “Nest” pension scheme Critical Illness & Death in Service schemes after 1 year of service Private Health Insurance plan after 1 year of service This role is based at our Client's offices in Avonmouth - Remote Working is not an option You must have your own transport as public transport links to Avonmouth are not reliable
Helpdesk Engineer employer: Multistaff Recruitment Solutions Ltd
Join our dynamic team in Worcester as an Order Processing Administrator, where you'll thrive in a supportive and friendly work environment. We prioritise employee growth with comprehensive training and development opportunities, ensuring you gain valuable skills in customer service and supply chain management. Enjoy a stable work schedule from Monday to Friday, with the potential for contract extension, making this an ideal role for those seeking meaningful employment.
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Multistaff Recruitment Solutions Ltd Recruitment Team
