Customer Service Advisor

We are currently recruiting for a Customer Service Advisor for our client based in Worcester. Possibly leading to a permanent position after a successful trial period. Duties: • Handle inbound and outbound customer enquiries. • Advising customer accurate information about products, services, policies, and procedures. • Address customer complaints promptly and effectively, ensuring a professional and empathetic approach. • Ensure the accurate and thorough documentation of customer information in the CRM. • Conducting remote troubleshooting by applying problem-solving skills and persuasive communication techniques. • Maintain up-to-date knowledge of products and company policies to ensure accurate support and guidance. • Collaborate effectively with cross-functional teams to deliver seamless customer service. • Identify customer needs and deliver tailored solutions or escalate issues to the appropriate team for resolution. • Ensure adherence to company policies, including compliance standards and data protection regulations. Requirements:  • Exceptional verbal and written communication skills. • Strong problem-solving and conflict resolution capabilities. • Ability to remain professional and composed in high-pressure situations. • Excellent multitasking and time-management abilities. • Strong attention to detail and accuracy when handling customer requests. • Eagerness to learn and adapt to new processes and technologies. • Positive, empathetic, and customer-centric attitude. • Ability to collaborate effectively within a team or work independently. Hours of work: 40 hours a week; Shift Pattern Mon – Fri 07:00-16:00, 08:00-17:00, 08:30- 17:30 & 09:00-18:00/ Saturday 08:00-17:00/ Sunday 09:00-12:00. 1-hour unpaid lunch with 15mins paid break. Training is on-site, with the possibility to transition to hybrid based on performance. Rate of pay: £25,000 – £30,000 per annum depending on experience. Please click to apply or call (phone number removed), press option 2 and ask for Freddie