At a Glance
- Tasks: Supervise service delivery, manage operations, and support the driving team daily.
- Company: Join a dynamic company focused on efficient transport solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
- Why this job: Lead a team and make a real difference in service delivery.
- Qualifications: Must have a PCV licence and strong communication skills.
The predicted salary is between 36500 - 36500 € per year.
We are seeking a dynamic and experienced Service Delivery Supervisor to ensure a compliant operation with full duty coverage and adherence to various company policies and procedures. To act as the first point of communication for the driving team.
- Service monitoring, detailing, traffic delays and road closure management.
- First Use Checks and Gate checks Audits.
- CCTV downloads as required.
- Complaint investigation.
- Coach, support and advise drivers on a daily basis.
- Efficient forward allocation of driving work within the European, Domestic and/or Mixed Rules.
- Efficient forward allocation of vehicles to meet the seating capacities within the contract requirements ensuring efficient use of all vehicles.
- Ensure daily coverage of all operations, including the day-to-day operational needs.
- Ensure compliance with all appropriate driving regulations, both Domestic, European and/or Mixed Rules at all times.
- Keep accurate records of the Duty Allocation System (DAS).
- Work in collaboration with the engineering team to liaise and collaborate with breakdown and RTCs and VORs.
- Use tracking equipment to ensure service delivery is running accurately and efficiently.
- Lost mileage reconciliation and EPM recording as necessary.
- On-call coverage.
- Out-of-hours social media/app posts to report operational updates.
- Driving coverage if necessary.
Working hours: 45 hours per week working 5 days covering Sunday - Saturday.
Essential experience:
- Able to communicate with colleagues at all levels in a polite, swift and efficient manner.
- Good team and interpersonal skills.
- A highly organised individual with a proactive and positive attitude to work.
- A willingness to learn and work flexibly to the needs of the business.
- Enthusiastic, conscientious and hardworking.
- Excellent verbal and written communication skills.
- Able to remain calm under pressure.
- PCV licence - this is a must.
Please only apply if you have the relevant experience for this position. If you do not have the relevant experience your application will be automatically rejected.
Service Delivery Supervisor in Cheltenham employer: Multistaff Recruitment Solutions Ltd
Join our team as a Service Delivery Supervisor and experience a supportive work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working hours and opportunities for professional advancement, all within a dynamic environment that values teamwork and communication. Located in a vibrant area, our company is committed to ensuring a compliant operation while fostering a positive atmosphere for all employees.
Contact Detail:
Multistaff Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Supervisor in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Supervisor role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and compliance. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Don’t forget to research the company! Knowing their policies, procedures, and recent news will help you stand out during interviews. It shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply directly through our website! This not only streamlines your application but also gives us a chance to see your enthusiasm for the role. Plus, it’s a great way to ensure your application doesn’t get lost in the shuffle.
We think you need these skills to ace Service Delivery Supervisor in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Supervisor role. Highlight your experience in service monitoring, compliance, and team communication. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description, like your ability to handle complaints or manage driving teams.
Show Off Your Communication Skills:Since excellent verbal and written communication skills are essential, make sure your application reflects this. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Multistaff Recruitment Solutions Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Supervisor. Familiarise yourself with service monitoring, compliance regulations, and how to manage traffic delays. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves being the first point of contact for the driving team, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated with colleagues at all levels in previous roles. This will highlight your ability to maintain a polite and efficient dialogue under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to handle complaints or manage operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Organisational Skills
As a highly organised individual, be prepared to discuss how you manage multiple tasks and priorities. Share specific examples of how you've successfully allocated resources or managed schedules in previous positions. This will reassure the interviewer that you can handle the day-to-day operational needs of the role.
