Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships with clients and guide them through onboarding for a seamless experience.
- Company: Join Multiplier, a leader in global hiring solutions, shaping a borderless future.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping businesses thrive globally and enhancing customer experiences.
- Qualifications: Experience in customer success, excellent communication skills, and a passion for helping others.
- Other info: Dynamic start-up environment with a focus on innovation and collaboration.
The predicted salary is between 50000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About us
The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.
What’s the opportunity?
Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.
What you’ll do
- Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier.
- Schedule and conduct kick-off calls with new clients to understand their specific needs and goals.
- Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform’s features and functionalities.
- Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best client onboarding experience.
- Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter.
- Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap.
You will support our NAMER market and align with the timezone across NAMER.
You’ll be successful if
- You are customer obsessed, always putting our customers first and being there for them every step of the way.
- You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals.
- You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills.
- You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers.
- You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment.
- Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!
- You have prior Implementation experience in EOR industry.
Equal employment opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.
EOR Implementation Manager - EMEA employer: Multiplier
Contact Detail:
Multiplier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EOR Implementation Manager - EMEA
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of EOR Implementation Manager. Keep it concise and focus on how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join us!
We think you need these skills to ace EOR Implementation Manager - EMEA
Some tips for your application 🫡
Show Your Customer Obsession: Make sure to highlight your passion for customer success in your application. We want to see how you've gone above and beyond to meet customer needs in your previous roles.
Keep It Clear and Concise: When writing your application, use straightforward language to explain your experience. We appreciate clarity, so avoid jargon and keep it simple – just like you’d explain complex topics to a client.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the EOR Implementation Manager role. We love seeing candidates who put in the effort!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Multiplier!
How to prepare for a job interview at Multiplier
✨Know the Company Inside Out
Before your interview, take some time to research Multiplier thoroughly. Understand their mission, values, and the specifics of their EOR platform. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Given the role's focus on customer relationships and problem-solving, be ready to discuss past experiences where you've successfully managed client expectations or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As an EOR Implementation Manager, you'll need to explain complex topics simply. Practice articulating your thoughts on the platform’s features and functionalities. Consider doing mock interviews with a friend to refine your delivery and ensure clarity.
✨Demonstrate Your Customer Obsession
Be prepared to share examples of how you've put customers first in previous roles. Highlight your ability to build relationships and adapt to their needs, as this aligns perfectly with Multiplier's customer-centric approach.