Implementation Manager (EOR) - EMEA in London

About us: The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.

What’s the opportunity? Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

What you'll do:

• Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier.
• Schedule and conduct kick-off calls with new clients to understand their specific needs and goals.
• Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform's features and functionalities.
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best client onboarding experience.
• Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter.
• Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap.
• You will support our EMEA market and align with the timezone across EMEA.

You’ll be successful if:

• You are customer obsessed, always putting our customers first and being there for them every step of the way.
• You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals.
• You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills.
• You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers.
• You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment.
• Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!
• You have prior Implementation experience in EOR industry.

Equal employment opportunity: Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.