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For Companies At a Glance
- Tasks: Be the go-to expert for all things SAP, ensuring top-notch service delivery.
- Company: Join a dynamic team in Reading, UK, focused on innovative IT solutions.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by improving business performance and customer satisfaction.
- Qualifications: Proven experience in IT service management and strong stakeholder relationship skills required.
- Other info: This is a permanent role with a focus on operational excellence.
The predicted salary is between 43200 - 72000 £ per year.
The role provides the single point of contact and accountability for business units and geographies regarding all IT S4/ERP services which are live or about to go live. The person will be highly customer driven with a proven track record of building relationships with senior stakeholders and managing their expectations both on a technical and non-technical basis.
They will build relationships with the Business Solution Owners and Business Partners to gather information to understand the business priorities and provide guidance on the performance of services and opportunities available to improve them in a way which improves the performance of the business unit or function.
The role is critical in representing the requirements of the business within Service Delivery and ensuring that the end-to-end delivery of SAP service across the different IT tower leads is aligned with the customer’s expectation, while at the same time ensuring that expectation is realistic within the bounds of the service delivery IT landscape.
Key to the role is ensuring the highest levels of customer satisfaction and the role holder will proactively manage the expectations around SAP Service Levels. Additionally, the role holder will work with the Service Delivery organisation to manage and, where required, expedite escalations on the customer’s behalf. The role holder will act as the customer’s advocate on any service delivery and service improvement issues.
He/She is responsible for ensuring that the level of service availability delivered in all services matches or exceeds the current and future agreed needs of the business. He/She will ensure operational excellence and delivery of each service component to agreed operating levels.
SAP Subject Matrix Expert employer: Multinational Company
Contact Detail:
Multinational Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Subject Matrix Expert
✨Tip Number 1
Familiarise yourself with the latest trends and updates in SAP S4/ERP services. Being knowledgeable about current technologies and methodologies will help you engage in meaningful conversations with stakeholders and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the SAP community, especially those who have experience in service delivery and stakeholder management. Attend industry events or webinars to build connections that could provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder expectations in previous roles. Highlighting your ability to balance technical and non-technical communication will showcase your suitability for this customer-driven position.
✨Tip Number 4
Research the company’s current SAP services and any recent projects they’ve undertaken. Understanding their business priorities will allow you to tailor your discussions and show how you can contribute to improving their service delivery.
We think you need these skills to ace SAP Subject Matrix Expert
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the SAP Subject Matrix Expert role. Familiarise yourself with key terms like S4/ERP services and service delivery to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing relationships with senior stakeholders and your ability to handle both technical and non-technical aspects of IT services. Use specific examples to demonstrate your skills.
Showcase Customer Focus: Since the role is highly customer-driven, illustrate your commitment to customer satisfaction. Provide examples of how you've successfully managed expectations and improved service delivery in previous roles.
Tailor Your Application: Customise your CV and cover letter for this specific position. Mention the company's goals and how your skills align with their needs, particularly in relation to SAP service levels and operational excellence.
How to prepare for a job interview at Multinational Company
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the SAP Subject Matrix Expert role entails. Familiarise yourself with the key responsibilities, such as managing stakeholder expectations and ensuring service delivery aligns with business needs.
✨Showcase Your Relationship-Building Skills
Since this role requires building relationships with senior stakeholders, prepare examples from your past experiences where you've successfully managed relationships and expectations. Highlight how you navigated challenges and maintained customer satisfaction.
✨Be Ready to Discuss Service Improvement
Think about specific instances where you've identified opportunities for service improvement in previous roles. Be prepared to discuss how you approached these situations and the impact your actions had on service delivery and customer satisfaction.
✨Prepare Questions for Your Interviewers
Having insightful questions ready shows your interest in the role and the company. Ask about their current SAP services, challenges they face, or how they measure customer satisfaction. This will also help you gauge if the company is the right fit for you.
