Job Title - Desktop Support/ Helpdesk Support
Location - Aberdeen, Scotland
Experience - 5+ Years
Job Description -
Preferred Qualifications
• Bachelor’s degree in computer science, Information Technology, or related field.
• IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
• Experience with MEM (Microsoft Endpoint Manager) and enterprise-level device management.
• Knowledge of ITIL processes and best practices.
• Prior experience in global IT support environments and handling large-scale rollouts.
• Familiarity with security incident management and compliance standards.
Key Competencies
• Technical Expertise: Proficient in end-user computing and troubleshooting across hardware, OS, and applications.
• Problem-Solving: Ability to diagnose and resolve complex technical issues quickly.
• Customer Focus: Strong commitment to delivering high-quality support and ensuring user satisfaction.
• Collaboration: Skilled in working with cross-functional teams and external vendors.
• Adaptability: Comfortable handling urgent requests and dynamic priorities.
• Communication: Clear and professional communication for training, documentation, and stakeholder updates.
• Process Orientation: Attention to detail in ticket management and compliance
Desktop Support Specialist in Inverurie employer: Multinational Company
As an AWS Security Cloud Consultant in London, you will join a forward-thinking company that prioritises innovation and employee development. With a collaborative work culture, we offer extensive growth opportunities through continuous learning and professional advancement, alongside competitive benefits that support work-life balance. Our London location provides a vibrant environment, fostering creativity and networking within the tech community.
