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- Tasks: Provide Level 1 IT support and manage IT asset logistics.
- Company: Dynamic tech company based in London, offering remote work.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
- Why this job: Join a vibrant team and enhance your tech skills while helping others.
- Qualifications: 3+ years in IT support with strong troubleshooting and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Location - London, UK
Experience - 3+ Years
Job Description -
- Provide Level 1 IT support for end users across hardware, software, and basic network-related issues.
- Troubleshoot laptops, desktops, printers, mobile devices, and peripheral equipment.
- Handle ticket logging, tracking, and resolution within SLA timelines.
- Assist users with password resets, account setup, VPN access, and software installations.
- Coordinate with internal IT teams and external vendors when required.
Logistics & Asset Coordination
- Manage laptop dispatch, collection, and replacement activities.
- Coordinate onboarding and offboarding IT asset allocation.
- Track and maintain inventory of laptops, accessories, and IT equipment.
- Ensure accurate documentation of asset movement and stock levels.
- Coordinate shipments, courier arrangements, and delivery tracking.
Governance & Administration
- Maintain proper documentation for IT assets and support activities.
- Follow company governance, compliance, and security procedures.
- Support audits and reporting related to IT inventory and logistics.
- Ensure all processes are aligned with internal operational standards.
Required Skills & Experience
- ~3+ years of experience in IT Helpdesk Support, IT Coordination, or Logistics Support roles.
- ~ Basic knowledge of Windows environment, Microsoft Office, and IT hardware troubleshooting.
- ~ Experience handling laptop deployment and asset management.
- ~ Familiarity with ticketing systems and IT support processes.
- ~ Strong organizational and communication skills.
- ~ Ability to manage multiple tasks in a fast-paced environment.
Technical Support Specialist - Remote in City of London employer: Multinational Company
Contact Detail:
Multinational Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - Remote in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Technical Support Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you handle common IT issues. We recommend practising with a friend or even in front of the mirror to build your confidence.
✨Tip Number 3
Showcase your organisational skills! When discussing your experience, highlight how you've managed ticket logging and asset coordination. Use specific examples to illustrate your ability to keep things running smoothly under pressure.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Make sure to tailor your application to reflect your passion for IT support and logistics.
We think you need these skills to ace Technical Support Specialist - Remote in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Helpdesk Support and asset management. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Specialist role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Multinational Company
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss your experience with laptops, desktops, and ticketing systems, as these are key areas for the role.
✨Showcase Your Organisational Skills
Since this role involves managing IT assets and logistics, prepare examples that highlight your organisational abilities. Talk about how you've successfully tracked inventory or coordinated asset dispatch in previous roles.
✨Communicate Clearly and Confidently
Strong communication skills are a must for this position. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy. Clear communication can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like a user struggling with VPN access or a ticket that needs urgent attention. Think through your past experiences and be ready to share how you resolved similar issues.