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- Tasks: Provide Level 1 IT support and troubleshoot hardware and software issues.
- Company: Join a dynamic team in London focused on tech support and logistics.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Make a difference by helping users solve tech problems every day.
- Qualifications: 3+ years in IT support with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Location - London, UK
Experience - 3+ Years
Job Description -
- Provide Level 1 IT support for end users across hardware, software, and basic network-related issues.
- Troubleshoot laptops, desktops, printers, mobile devices, and peripheral equipment.
- Handle ticket logging, tracking, and resolution within SLA timelines.
- Assist users with password resets, account setup, VPN access, and software installations.
- Coordinate with internal IT teams and external vendors when required.
Logistics & Asset Coordination
- Manage laptop dispatch, collection, and replacement activities.
- Coordinate onboarding and offboarding IT asset allocation.
- Track and maintain inventory of laptops, accessories, and IT equipment.
- Ensure accurate documentation of asset movement and stock levels.
- Coordinate shipments, courier arrangements, and delivery tracking.
Governance & Administration
- Maintain proper documentation for IT assets and support activities.
- Follow company governance, compliance, and security procedures.
- Support audits and reporting related to IT inventory and logistics.
- Ensure all processes are aligned with internal operational standards.
Required Skills & Experience
- ~3+ years of experience in IT Helpdesk Support, IT Coordination, or Logistics Support roles.
- ~Basic knowledge of Windows environment, Microsoft Office, and IT hardware troubleshooting.
- ~Experience handling laptop deployment and asset management.
- ~Familiarity with ticketing systems and IT support processes.
- ~Strong organizational and communication skills.
- ~Ability to manage multiple tasks in a fast-paced environment.
Technical Support Specialist - help desk in City of London employer: Multinational Company
Contact Detail:
Multinational Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - help desk in City of London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in helpdesk roles. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for interviews by brushing up on common technical support scenarios. Think about how you’d troubleshoot specific issues like VPN access or printer problems. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your organisational skills! Talk about how you’ve managed ticketing systems or coordinated asset management in past roles. This will highlight your ability to handle multiple tasks effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Specialist - help desk in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Helpdesk Support and asset management. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've tackled similar challenges in the past, especially around troubleshooting and ticket management.
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure your application reflects your strong communication skills. Whether it's through your CV or cover letter, let us know how you effectively communicate with users and teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Multinational Company
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss your experience with laptops, desktops, and ticketing systems, as these are key areas for the role.
✨Showcase Your Organisational Skills
Since this role involves managing IT assets and logistics, be prepared to share examples of how you've successfully coordinated similar tasks in the past. Highlight any experience you have with inventory management and documentation.
✨Practice Common Helpdesk Scenarios
Think about common issues users face and how you would resolve them. Practising responses to scenarios like password resets or VPN access will help you demonstrate your problem-solving skills during the interview.
✨Communicate Clearly and Confidently
Strong communication is crucial in a helpdesk role. During the interview, focus on articulating your thoughts clearly and confidently. This will show that you can effectively assist users and coordinate with teams.