ESSENTIAL DUTIES & RESPONSIBILITIES:1. Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner2. QUALITY MANAGEMENT SYSTEM OWNERSHIPa. Own and maintain the effectiveness of the Quality Management Systemb. Ensure integration of Quality Engineering, Supplier Quality, and Metrology processesc. Ensure process interactions are defined and controlledd. Ensure Customer Specific Requirements (CSR) are deployed across all quality functionse.
Lead management review preparation and ensure actions are tracked to closure3. FUNCTIONAL LEADERSHIP Provide leadership and direction to:a. Quality Engineering teamb. Supplier Quality Assurance teamc. Metrology / Calibration teamd. Quality Inspection team (if applicable)e. Define priorities, resource allocation, and escalation rules across functionsf. Ensure team leaders are accountable for delivery of operational tasksg. Review performance of each function against agreed KPIs4. CUSTOMER QUALITY MANAGEMENTa.
Ensure customer quality communication is executed by assigned Quality Engineersb. Ensure timely response to customer complaints, returns, and enquiriesc. Define escalation triggers for customer issues requiring Quality Manager involvementd. Review and approve customer-facing responses for critical or high-risk issuese. Ensure PPAP submissions are controlled and approved through defined workflowf. Monitor customer scorecards and escalate systemic issues5. SUPPLIER QUALITY MANAGEMENTa.
Ensure Supplier Quality Engineers manage supplier containment and corrective actionsb. Oversee supplier performance monitoring and escalationc. Review supplier PPAP submissions via delegated review structured. Escalate chronic supplier performance issues to managemente. Ensure supplier quality risks are captured in PFMEA/control planning where applicablef. Supplier nomination and qualification involvement6. QUALITY ENGINEERING & PROCESS CONTROLEnsure Quality Engineering function maintains:a. PFMEA alignment, with DFM & DFA inputb.
Control plansc. Inspection strategiesd. Measurement system analysis (MSA) where applicablee. Process changes are evaluated for risk and customer impactf. Engineering containment and validation activities are completed effectively7. METROLOGY & CALIBRATION SYSTEMa. Ensure calibration system integrity and traceabilityb. Ensure measurement equipment is suitable for intended usec. Oversee MSA studies (GR&R, bias, linearity as applicable)d. Ensure metrology compliance with internal and customer requirementse.
Ensure out-of-calibration response and risk containment is controlled8. NONCONFORMING PRODUCT & CONTAINMENTa. Ensure robust containment systems are maintained across all quality streamsb. Define escalation rules for containment and quarantine decisionsc. Ensure disposition decisions are made within authority matrixd. Ensure traceability and documentation of nonconformance handlinge.
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Has the authority to stop production or shipment where product quality, conformity, safety, or customer requirements are at risk9. CORRECTIVE ACTION SYSTEMa. Ensure structured problem-solving system (e.g.
8D) is implemented and effectiveb. Ensure root cause analysis is performed by responsible functionsc. Verify effectiveness of corrective actionsd. Ensure systemic issues are escalated and embedded into prevention systems10. QUALITY PERFORMANCE & REPORTING Define and monitor Quality KPIs across all quality functions to ensure accurate reporting of:a. Internal defect ratesb. Supplier performancec. Customer complaintsd. Process capability trendse. Systemic performance risks to senior management11. CONTINUOUS IMPROVEMENT & RISK MANAGEMENTa.
Ensure risk-based thinking is embedded in all quality processesb. Ensure PFMEA and control plans are updated following issues or changesc. Drive continuous improvement activities across all quality functionsd. Promote prevention-based quality systems12. TEAM MANAGEMENT & COMPETENCEa. Develop capability within Quality Engineering, Supplier Quality, and Metrology teamsb. Ensure training and competence requirements are defined and maintainedc. Ensure succession planning and resource adequacy across functionsd.
Conduct performance reviews via functional leads where appropriatee. Maintains working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.13. Additional duties and responsibilities as assigned. QUALIFICATIONS & EXPERIENCE:1. Minimum 5 years in a quality related field.2. ISO 9001 : 2015 Experience essential.3. Capable of organising and managing priorities and business equipment.4. Good problem solving techniques.5. Ability to interact with all levels of employees in a multicultural organisation and provide direction and leadership.6. Computer literate.7. Ability to read, write and speak English.
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- If you are interested in this position, apply by sending us your cover letter and resume.
We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted. xohmjla As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.
SummaryLocation: Thetford, NorfolkType: Full time
Quality Manager in Thompson employer: Multimatic
Multimatic Motorsports Europe is an exceptional employer, offering a dynamic work environment in Brackley where innovation meets passion for motorsport. Employees benefit from a collaborative culture that encourages professional growth and development, alongside the opportunity to work on cutting-edge technology in high-stakes racing environments. With a focus on teamwork and excellence, Multimatic provides a unique platform for those looking to make a meaningful impact in the world of motorsport.
