ESSENTIAL DUTIES & RESPONSIBILITIES:
- Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner
- QUALITY MANAGEMENT SYSTEM OWNERSHIP
- Own and maintain the effectiveness of the Quality Management System
- Ensure integration of Quality Engineering, Supplier Quality, and Metrology processes
- Ensure process interactions are defined and controlled
- Ensure Customer Specific Requirements (CSR) are deployed across all quality functions
- Lead management review preparation and ensure actions are tracked to closure
- FUNCTIONAL LEADERSHIP Provide leadership and direction to:
- Quality Engineering team
- Supplier Quality Assurance team
- Metrology / Calibration team
- Quality Inspection team (if applicable)
- Define priorities, resource allocation, and escalation rules across functions
- Ensure team leaders are accountable for delivery of operational tasks
- Review performance of each function against agreed KPIs
- CUSTOMER QUALITY MANAGEMENT
- Ensure customer quality communication is executed by assigned Quality Engineers
- Ensure timely response to customer complaints, returns, and enquiries
- Define escalation triggers for customer issues requiring Quality Manager involvement
- Review and approve customer-facing responses for critical or high-risk issues
- Ensure PPAP submissions are controlled and approved through defined workflow
- Monitor customer scorecards and escalation systemic issues
- SUPPLIER QUALITY MANAGEMENT
- Ensure Supplier Quality Engineers manage supplier containment and corrective actions
- Oversee supplier performance monitoring and escalation
- Review supplier PPAP submissions via delegated review structure
- Escalate chronic supplier performance issues to management
- Ensure supplier quality risks are captured in PFMEA/control planning where applicable
- Supplier nomination and qualification involvement
- QUALITY ENGINEERING & PROCESS CONTROLEnsure Quality Engineering function maintains:
- PFMEA alignment, with DFM & DFA input
- Control plans
- Inspection strategies
- Measurement system analysis (MSA) where applicable
- Process changes are evaluated for risk and customer impact
- Engineering containment and validation activities are completed effectively
- METROLOGY & CALIBRATION SYSTEM
- Ensure calibration system integrity and traceability
- Ensure measurement equipment is suitable for intended use
- Oversee MSA studies (GR&R, bias, linearity as applicable)
- Ensure metrology compliance with internal and customer requirements
- Ensure out-of-calibration response and risk containment is controlled
- NONCONFORMING PRODUCT & CONTAINMENT
- Ensure robust containment systems are maintained across all quality streams
- Define escalation rules for containment and quarantine decisions
- Ensure disposition decisions are made within authority matrix
- Ensure traceability and documentation of nonconformance handling
- Has the authority to stop production or shipment where product quality, conformity, safety, or customer requirements are at risk
- CORRECTIVE ACTION SYSTEM
- Ensure structured problem-solving system (e.g. 8D) is implemented and effective
- Ensure root cause analysis is performed by responsible functions
- Verify effectiveness of corrective actions
- Ensure systemic issues are escalated and embedded into prevention systems
- QUALITY PERFORMANCE & REPORTINGDefine and monitor Quality KPIs across all quality functions to ensure accurate reporting of:
- Internal defect rates
- Supplier performance
- Customer complaints
- Process capability trends
- Systemic performance risks to senior management
- CONTINUOUS IMPROVEMENT & RISK MANAGEMENT
- Ensure risk-based thinking is embedded in all quality processes
- Ensure PFMEA and control plans are updated following issues or changes
- Drive continuous improvement activities across all quality functions
- Promote prevention-based quality systems
- TEAM MANAGEMENT & COMPETENCE
- Develop capability within Quality Engineering, Supplier Quality, and Metrology teams
- Ensure training and competence requirements are defined and maintained
- Ensure succession planning and resource adequacy across functions
- Conduct performance reviews via functional leads where appropriate
- Maintains working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
- Additional duties and responsibilities as assigned.
As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recrui
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Quality Manager employer: Multimatic
Multimatic Motorsports Europe is an exceptional employer, offering a dynamic work environment in Brackley where innovation meets passion for motorsport. Employees benefit from a collaborative culture that encourages professional growth and development, alongside the opportunity to work on cutting-edge technology in high-stakes racing environments. With a focus on teamwork and excellence, Multimatic provides a unique platform for those looking to make a meaningful impact in the world of motorsport.
