At a Glance
- Tasks: Support Customer Success Managers and ensure top-notch service for our clients.
- Company: Join a fast-growing fintech startup transforming financial management.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and flexible work options.
- Other info: Dynamic environment with great opportunities for professional growth.
- Why this job: Be part of a mission to empower businesses with innovative financial solutions.
- Qualifications: Experience in admin roles and exceptional customer service skills required.
The predicted salary is between 28000 - 32000 £ per year.
Location: Farringdon, London, UK
About Us: multifi is a fast-growing and innovative fintech startup dedicated to transforming the way businesses manage their finances. Our mission is to provide cutting-edge financial technology solutions that empower businesses to achieve their financial goals. We are currently seeking a diligent and detail-oriented Assistant Manager who will provide support to our prospects and customers.
What you’ll do:
- As an Assistant Account Manager, you’ll play a key role in delivering seamless support to our Customer Success Managers. You'll help ensure the highest standards of service for our clients, overseeing critical operational and risk-related processes. Your attention to detail, proactive communication, and collaborative mindset will be essential in shaping positive customer outcomes and internal efficiency.
Key responsibilities:
- Provide reliable back-office support to Customer Success Managers, handling tasks such as credit and business risk assessments, payments, and customer communication.
- Own and manage the customer take-on process from post-credit sanction through to full onboarding, ensuring all steps are completed accurately and efficiently.
- Keep customer records up to date, promptly reflecting any changes in status or requirements.
- Foster strong internal and external relationships by being a dependable and professional point of contact.
- Support Customer Success Managers during scheduled customer reviews by preparing and reviewing key documentation.
- Champion a culture of accountability and integrity, always doing what’s right for customers, colleagues, and the business.
What you’ll bring:
- Proven experience in administrative roles with a strong track record of managing high volumes of work and tight deadlines.
- Background in financial services, ideally in a credit control or support function.
- Natural relationship-builder with the ability to engage confidently across all levels of stakeholders.
- Exceptional customer service skills, you genuinely care about delivering a great experience.
- Excellent attention to detail, ensuring accuracy in everything you do.
- Strong diary and workload management skills, you stay organised and proactive under pressure.
• Competitive salary and performance-based bonuses.
• Healthcare and wellness benefits.
• Flexible work arrangements.
• Opportunities for professional development and growth.
• A dynamic and collaborative work environment.
If you are passionate about financial technology, have a track record of delivering exceptional customer service, and want to play a key role in the success of our customers while supporting our sales efforts, we encourage you to apply for the position of Assistant Account Manager at multifi. Join us in our mission to empower UK businesses to achieve their financial goals with innovative fintech solutions.
Assistant Account Manager employer: Multifi
At multifi, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture that empowers our employees to thrive. As a Broker Channel Growth Executive, you will benefit from ongoing professional development opportunities, a dynamic team environment, and the chance to make a meaningful impact in the SME lending sector. Our commitment to employee growth and engagement ensures that you will not only advance your career but also enjoy a fulfilling work-life balance in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Account Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Multifi. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Assistant Account Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Multifi.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Multifi's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Multifi
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Multifi.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Multifi will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Multifi employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
