Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Customer Success Managers and ensure top-notch service for clients.
- Company: Join multifi, a cutting-edge fintech startup transforming financial management for businesses.
- Benefits: Enjoy competitive salary, flexible work, healthcare benefits, and growth opportunities.
- Why this job: Be part of a dynamic team that empowers businesses with innovative financial solutions.
- Qualifications: Experience in admin roles, strong customer service skills, and attention to detail required.
- Other info: This is an entry-level full-time position based in Farringdon, London.
The predicted salary is between 24000 - 42000 £ per year.
Location: Farringdon, London, UK
About Us: multifi is a fast-growing and innovative fintech startup dedicated to transforming the way businesses manage their finances. Our mission is to provide cutting-edge financial technology solutions that empower businesses to achieve their financial goals.
We are currently seeking a diligent and detail-oriented Assistant Manager who will provide support to our prospects and customers.
What you’ll do:
- As an Assistant Account Manager, you’ll play a key role in delivering seamless support to our Customer Success Managers.
- You will help ensure the highest standards of service for our clients, overseeing critical operational and risk-related processes.
- Your attention to detail, proactive communication, and collaborative mindset will be essential in shaping positive customer outcomes and internal efficiency.
Key responsibilities:
- Provide reliable back-office support to Customer Success Managers, handling tasks such as credit and business risk assessments, payments, and customer communication.
- Own and manage the customer take-on process from post-credit sanction through to full onboarding, ensuring all steps are completed accurately and efficiently.
- Keep customer records up to date, promptly reflecting any changes in status or requirements.
- Foster strong internal and external relationships by being a dependable and professional point of contact.
- Support Customer Success Managers during scheduled customer reviews by preparing and reviewing key documentation.
- Champion a culture of accountability and integrity, always doing what’s right for customers, colleagues, and the business.
What you’ll bring:
- Proven experience in administrative roles with a strong track record of managing high volumes of work and tight deadlines.
- Background in financial services, ideally in a credit control or support function.
- Natural relationship-builder with the ability to engage confidently across all levels of stakeholders.
- Exceptional customer service skills, you genuinely care about delivering a great experience.
- Excellent attention to detail, ensuring accuracy in everything you do.
- Strong diary and workload management skills, you stay organised and proactive under pressure.
• Competitive salary and performance-based bonuses.
• Healthcare and wellness benefits.
• Flexible work arrangements.
• Opportunities for professional development and growth.
• A dynamic and collaborative work environment.
If you are passionate about financial technology, have a track record of delivering exceptional customer service, and want to play a key role in the success of our customers while supporting our sales efforts, we encourage you to apply for the position of Assistant Account Manager at multifi. Join us in our mission to empower UK businesses to achieve their financial goals with innovative fintech solutions.
Contact Detail:
multifi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Account Manager
✨Tip Number 1
Familiarise yourself with multifi's mission and values. Understanding their commitment to transforming financial management will help you align your responses during interviews, showcasing how your skills can contribute to their goals.
✨Tip Number 2
Network with current or former employees of multifi on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Assistant Account Manager role.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your attention to detail and customer service skills. Being able to articulate these examples clearly will help you stand out as a candidate who can excel in the role.
✨Tip Number 4
Stay updated on trends in fintech and financial services. Showing your knowledge about the industry during interviews can highlight your enthusiasm for the role and your ability to contribute to multifi's innovative solutions.
We think you need these skills to ace Assistant Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in financial services. Emphasise your ability to manage high volumes of work and tight deadlines, as these are key aspects of the Assistant Account Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for financial technology and customer service. Mention specific examples of how you've successfully supported teams or managed customer relationships in the past, showcasing your attention to detail and proactive communication skills.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as diary and workload management, relationship-building, and exceptional customer service. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role at multifi.
How to prepare for a job interview at multifi
✨Research the Company
Before your interview, take some time to learn about multifi and its mission in the fintech space. Understanding their values and services will help you align your answers with what they are looking for.
✨Showcase Your Attention to Detail
As an Assistant Account Manager, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your meticulousness made a difference, especially in managing customer records or handling financial assessments.
✨Demonstrate Customer Service Skills
Highlight your exceptional customer service skills during the interview. Share specific instances where you went above and beyond to ensure a positive experience for clients, as this role heavily relies on building strong relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of situations where you successfully managed tight deadlines or resolved conflicts, and be ready to share those stories.