At a Glance
- Tasks: Install, service, and repair healthcare equipment while travelling to various customer sites.
- Company: Family-run healthcare equipment provider dedicated to improving patient outcomes.
- Benefits: Full-time role with travel opportunities and a chance to make a real difference.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Join a team that prioritises dignity and independence in healthcare.
- Qualifications: Field service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Multicare Medical Ltd is a family-run healthcare equipment provider based in Hinckley, committed to supporting care teams in delivering better outcomes for the people they support. The company focuses on perfecting clinical and practical outcomes, reducing risk for clients and staff, and maximizing return on investment for healthcare providers. Multicare serves a diverse client base including the NHS, private care and nursing homes, local authorities, and private individuals, always prioritizing dignity, independence, and professional, discreet service. Its product portfolio spans patient handling equipment, bathing solutions, beds and pressure care products, and seating cushions. A dedicated service team provides nationwide after-sales support, including LOLER inspections, maintenance, and repairs across the UK.
This is a full-time, on-site Field Based Service Engineer role located in Hinckley, with regular travel to customer sites across the region and potentially wider UK. The Field Based Service Engineer will install, commission, service, and repair healthcare equipment such as hoists, baths, beds, mattresses, and related accessories in care homes, hospitals, and private residences.
Key responsibilities include:
- Performing scheduled preventive maintenance
- Conducting LOLER and safety inspections
- Diagnosing faults and completing repairs
- Ensuring equipment is safe and fully operational
- Providing clear technical explanations to customers
- Offering basic user training where needed
- Documenting all work carried out in line with company and regulatory standards
- Coordinating with the service team for parts, follow-up visits, and urgent call-outs
- Representing Multicare with a professional, respectful, and customer-focused approach at all times
Qualifications:
- Strong field service experience, including on-site visits, equipment installation, and mobile working practices
- Proficiency in troubleshooting and fault diagnosis on electro-mechanical or medical equipment
- Experience providing technical support, both in person and via phone or digital channels, to a non-technical audience
- Demonstrated capability in preventive maintenance, safety checks, and compliance-related inspections (LOLER experience preferred)
- Excellent customer service skills, with the ability to communicate clearly, manage expectations, and work respectfully in care environments
- Relevant technical qualification (e.g., NVQ, HNC, or similar) in engineering, electronics, mechanics, or a related field is desirable
- Previous experience with healthcare, mobility, or lifting equipment servicing is an advantage
- Valid UK driving license and willingness to travel regularly to customer sites
- Ability to work independently, manage time and schedules effectively, and maintain accurate service documentation
- Awareness of health and safety practices and a commitment to maintaining high standards of quality and compliance
Field Based Service Engineer in Hinckley employer: Multicare Medical Ltd
Multicare Medical Ltd is an exceptional employer, offering a supportive and family-oriented work environment in Hinckley. With a strong commitment to employee growth and development, the company provides comprehensive training and opportunities for advancement within the healthcare sector. Employees enjoy a culture that prioritises dignity and respect, alongside the chance to make a meaningful impact on the lives of those they serve through high-quality healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Based Service Engineer in Hinckley
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Multicare. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your troubleshooting and fault diagnosis abilities. Bring examples of past experiences where you’ve made a difference in service delivery.
✨Tip Number 3
Be customer-focused! Remember, this role is all about supporting care teams. During interviews, highlight your customer service skills and how you’ve effectively communicated technical information to non-technical audiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Multicare family and contributing to their mission.
We think you need these skills to ace Field Based Service Engineer in Hinckley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Based Service Engineer role. Highlight your relevant experience with healthcare equipment, troubleshooting skills, and any technical qualifications you have. We want to see how your background aligns with what we do at Multicare!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working in healthcare and how your skills can contribute to our mission. Keep it professional but let your personality show through – we love a bit of character!
Showcase Your Customer Service Skills:Since this role involves interacting with clients, make sure to highlight your customer service experience. Share examples of how you've communicated effectively with non-technical audiences and managed expectations in previous roles. We value respect and professionalism!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see more about our company culture and values while you’re there!
How to prepare for a job interview at Multicare Medical Ltd
✨Know Your Equipment
Make sure you’re familiar with the types of healthcare equipment mentioned in the job description, like hoists and beds. Brush up on their functions and common issues, so you can confidently discuss your troubleshooting experience during the interview.
✨Showcase Your Customer Service Skills
Since this role involves interacting with clients in care environments, be ready to share examples of how you've provided excellent customer service in the past. Highlight situations where you communicated technical information clearly to non-technical audiences.
✨Prepare for Technical Questions
Expect questions about preventive maintenance and safety inspections, especially LOLER regulations. Review relevant standards and be prepared to explain how you’ve applied them in previous roles to ensure compliance and safety.
✨Demonstrate Your Independence
As a Field Based Service Engineer, you'll need to manage your time effectively while working independently. Be ready to discuss how you prioritise tasks and handle unexpected challenges when out in the field.
