At a Glance
- Tasks: Provide top-notch support to clients via live chat, email, and phone.
- Company: Join a global financial leader with a focus on innovation and client empowerment.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with a diverse international community.
- Why this job: Be part of a dynamic team making a real difference in clients' financial journeys.
- Qualifications: Fluent in Mandarin with excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Multi Bank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE.
We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service.
Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion.
As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, Multi Bank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
Role Overview
We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets.
This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts.
Responsibilities
- Respond to client queries across live chat, email, and phone promptly and professionally.
- Provide support to Chinese-speaking clients across UK and Canada coverage hours.
- Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
- Support clients through
Remote Customer Support Specialist in Exeter employer: Multibank Group
At MultiBank Group, we pride ourselves on being an exceptional employer that values innovation and excellence in the financial sector. Our remote Customer Support Specialists enjoy a dynamic work culture that fosters professional growth and development, with opportunities to engage with a diverse global client base. With our headquarters in Dubai, employees benefit from a vibrant international environment while enjoying the flexibility of remote work, making it a truly rewarding place to build a career.
