At a Glance
- Tasks: Provide top-notch support to clients via live chat, email, and phone.
- Company: Join a global financial leader with a focus on innovation and client empowerment.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with a diverse international community.
- Why this job: Be part of a dynamic team helping clients achieve their financial goals.
- Qualifications: Fluent in Mandarin with excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts.
Responsibilities- Respond to client queries across live chat, email, and phone promptly and professionally.
- Provide support to Chinese-speaking clients across UK and Canada coverage hours.
- Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
We think you need these skills to ace Remote Customer Support Specialist in Bolton
Customer Service Skills
Mandarin Language Proficiency
Communication Skills
Problem-Solving Skills
Time Management
Attention to Detail
Technical Aptitude
