At a Glance
- Tasks: Coordinate customer enquiries and schedule works for engineers in a fast-paced environment.
- Company: Join a dynamic Facilities Management team at Multi Trades Recruitment.
- Benefits: Structured support, career progression, and a collaborative work culture.
- Other info: Opportunity to grow in a supportive environment with training for new team members.
- Why this job: Be the key contact for customers and make a real difference in service delivery.
- Qualifications: Strong organisational skills and customer service experience are essential.
Multi Trades Recruitment is looking for a reliable and organised Customer Care Advisor / Planner to join a busy Facilities Management team. This is a fast-paced role supporting planning and customer service operations, handling customer enquiries while coordinating engineers and operatives to ensure works are delivered efficiently and in line with service level agreements.
About the Role:
You will act as a key point of contact for customers, managing enquiries via phone, email, and internal systems, while planning and scheduling works for operatives.
Key Responsibilities:
- Handle incoming calls, emails, and portal requests from customers
- Book and confirm appointments using internal systems (Castleton Maintain)
- Raise, update and close support tickets via CAFM systems
- Plan and schedule works for operatives and engineers
- Manage and update diaries to ensure efficient workflow
- Monitor and ensure SLAs are met
- Investigate and resolve customer queries and complaints
- Arrange follow-on appointments where required
- Maintain accurate customer records and databases
- Liaise with site teams, engineers, and stakeholders
- Carry out customer satisfaction surveys
- Manage shared inboxes and general administrative duties
- Support training of new team members where required
About You:
Essential Skills:
- Excellent organisational and time management skills
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Confident using IT systems including Microsoft Office
- Professional and reliable approach to work
- Ability to work independently and as part of a team
Desirable Experience:
- Experience in planning or scheduling roles
- Experience within Facilities Management or Responsive Repairs
- Familiarity with CAFM systems (e.g. Castleton Maintain)
- Understanding of local government, housing associations or service contracts
Other Requirements:
- Full UK driving licence (preferred)
Personal Attributes:
- Self-motivated and proactive
- Flexible and adaptable
- Strong communicator
- Well presented and professional
- Reliable and team-oriented
This is a great opportunity to join a structured and supportive environment with strong progression potential. Please apply with your CV to be considered.
Workforce Scheduler employer: Multi Trades Recruitment
Multi Trades Recruitment is an excellent employer, offering a dynamic and supportive work environment for those in the role of Workforce Scheduler. With a focus on employee growth and development, we provide comprehensive training and opportunities for advancement within our Facilities Management team, all while fostering a culture of collaboration and efficiency. Located in a vibrant area, our team enjoys a fast-paced atmosphere that values reliability and professionalism, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Scheduler
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Multi Trades Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Multi Trades Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workforce Scheduler
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Multi Trades Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Multi Trades Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Multi Trades Recruitment!
How to prepare for a job interview at Multi Trades Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
