At a Glance
- Tasks: Lead daily operations at a vibrant retail outlet, ensuring safety and excellence.
- Company: Join Multi Realm at the exciting Cotswolds Designer Outlet.
- Benefits: Enjoy a competitive salary, pension, free parking, and private medical insurance.
- Other info: Opportunity for career growth and to shape customer experiences.
- Why this job: Make a real impact in a dynamic environment with diverse challenges.
- Qualifications: 3 years in operations or facilities management, with strong health and safety knowledge.
The predicted salary is between 46000 - 50000 € per year.
Multi Realm are seeking an exceptional Operations Manager to work at the Cotswolds Designer Outlet, just off junction 9 of the M5 - a new Outlet featuring over 50 retail and food & drink operators and which opened last Summer.
Contract: Full Time, Permanent
Role Overview: The Operations Manager is responsible for the successful day to day running of Cotswolds Designer Outlet, ensuring the Centre is safe, compliant, and presented to the highest standard at all times. This is a hands‐on leadership role with full accountability for operational performance across a live retail environment. You will lead all aspects of operations and facilities management, including health, safety and environmental compliance, service partner performance, and emergency planning.
Working closely with the Centre Manager, managing agents, landlord and Brand Partners, you will play a key role in shaping standards, driving performance and continuously improving the customer and occupier experience.
Key Responsibilities:
- Operational Leadership: Lead the day to day operation of the Centre, ensuring a safe, secure and high performing environment. Set the standard for operational excellence across all service lines. Act as Duty Manager as required, including out of hours incident response and weekend cover.
- Health, Safety and Compliance: Take full ownership of all health, safety and environmental matters across the Centre. Ensure full compliance with statutory requirements and internal governance standards. Lead the effective use of RiskWise to record, monitor, manage and report on compliance. Maintain robust contractor control processes, including permits to work and documentation standards.
- Service Partner Performance: Manage and challenge third party service partners to deliver consistently high standards. Develop and monitor service level agreements, driving accountability and performance. Identify opportunities for innovation, efficiency and service improvement.
- Facilities Management: Planned preventative maintenance, security and cleaning, landscaping, guest services, specialist services as required. Ensure all assets are maintained to a high standard, supporting both presentation and longevity.
- Emergency Planning and Resilience: Own and continuously develop the Centre Emergency Plan. Ensure the site is prepared for major incidents including fire, terrorism, extreme weather and environmental risks. Lead on testing, training and continuous improvement of emergency procedures.
- Stakeholder Engagement: Build strong, credible relationships with Brand Partners, service partners, Multi Realm and the landlord. Act as a trusted operational lead across the Centre. Support and deputise for the Centre Manager when required.
- Projects and Shop Fitting: Support the delivery of projects and asset improvements, ensuring operational impact is effectively managed. Oversee shop fitting activity in line with the Tenant Fit Out Guide and approved designs. Manage the consent to trade process and ensure readiness for opening. Ensure compliance from outgoing tenants at end of lease.
- ESG and Continuous Improvement: Contribute to the development and delivery of ESG initiatives across the Centre. Identify and implement opportunities to enhance sustainability, efficiency and experience. Embed a culture of continuous improvement across all operational areas.
What We're Looking For:
- Experience in a similar operations or facilities management role within a retail, outlet or multi‐tenant environment.
- Strong knowledge of health and safety legislation and practical application on site.
- Proven experience managing multiple service partners and driving performance.
- A confident and credible stakeholder manager, comfortable influencing at all levels.
- Proactive, organised and solutions focused, with a strong attention to detail.
- Able to operate effectively in a fast‐paced, live environment with competing priorities.
Success in Role:
- A safe, fully compliant and well‐managed Centre.
- Consistently high standards of presentation and maintenance.
- Strong service partner performance and accountability.
- Effective emergency preparedness and response.
- Positive and productive relationships with Brand Partners and stakeholders.
- Smooth delivery of projects and shop fit‐outs.
Pay: £46,000.00 - £50,000.00 per year
Benefits: Company pension, Free parking, Private medical insurance
Experience: Operations or Facilities Management: 3 years (required)
Operations Manager in Tewkesbury employer: Multi-Realm (B CorpTM)
Multi Realm is an outstanding employer, offering a dynamic work environment at the Cotswolds Designer Outlet, where you can lead operations in a vibrant retail setting. With a strong focus on employee growth, we provide comprehensive benefits including a competitive salary, private medical insurance, and a company pension, all while fostering a culture of collaboration and continuous improvement. Join us to make a meaningful impact in a role that not only prioritises operational excellence but also values your contributions to enhancing the customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Tewkesbury
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Multi Realm. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their values, recent projects, and what makes them tick. This will not only help you answer questions but also show that you’re genuinely interested in being part of the team at Cotswolds Designer Outlet.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience and how it aligns with the Operations Manager role. Focus on your leadership skills, health and safety knowledge, and how you’ve driven performance in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make it happen!
We think you need these skills to ace Operations Manager in Tewkesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operations and facilities management, especially in retail environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Cotswolds Designer Outlet. Share specific examples of your past successes in managing operations and improving performance.
Showcase Your Leadership Skills:As an Operations Manager, leadership is key. In your application, emphasise your ability to lead teams and manage service partners effectively. We love seeing candidates who can inspire and drive performance!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Multi Realm!
How to prepare for a job interview at Multi-Realm (B CorpTM)
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of a retail environment, especially in a multi-tenant setting. Familiarise yourself with health and safety legislation, as well as best practices in facilities management. This knowledge will help you demonstrate your expertise and confidence during the discussion.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to drive performance and maintain high standards, as this will resonate well with the interviewers looking for a hands-on leader.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and emergency planning capabilities. Think of scenarios where you've had to respond to incidents or manage compliance issues. Practising your responses will help you articulate your thought process clearly and show your readiness for the role.
✨Build Rapport with Stakeholders
Since stakeholder engagement is key in this role, be ready to discuss how you've built relationships with partners in previous positions. Share specific examples of how you've influenced decisions or improved collaboration, as this will highlight your credibility and interpersonal skills.
