At a Glance
- Tasks: Lead a vibrant retail and leisure destination, driving sales and customer engagement.
- Company: Join the London Designer Outlet team at Wembley Park, a hub of excitement.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a high-energy team in one of London's most popular destinations.
- Why this job: Shape the future of a thriving outlet and make a real impact in the community.
- Qualifications: Proven leadership experience in retail with strong commercial acumen.
The predicted salary is between 40582 - 49600 £ per year.
Lead one of London's most successful retail and leisure destinations through its next stage of growth.
London Designer Outlet (LDO) occupies a unique position at the heart of Wembley Park.
Home to more than 70 retail, food, beverage and leisure operators across approximately 260,000 sq ft, LDO welcomes more than five million visitors each year and continues to deliver record turnover performance.
With a diverse local catchment, strong domestic visitor market and one of the UK's most significant sporting and entertainment destinations on its doorstep, LDO presents a compelling commercial opportunity.
Multi-Realm is now seeking an exceptional Centre Director to take full ownership of the business and lead its next chapter.
The opportunity
This is a broad, commercially focused leadership role with responsibility for shaping and delivering the LDO business plan.
Leading an established on-site team, you will drive sales, income, footfall and customer engagement, while working closely with brand partners, the client and the wider Multi-Realm team to identify opportunities for growth.
You will use trading and customer data to inform decision-making, influence leasing and brand strategy, maximise turnover rent and secondary income, and identify opportunities for investment and asset enhancement.
The role also offers the opportunity to capitalise on LDO's position within Wembley Park, developing strategies that engage its diverse local catchment while maximising the significant audiences generated by Wembley's year-round events calendar.
What we're looking for
We are looking for an established senior leader with a strong track record within a retail-led, high-footfall destination.
You will bring
- Strong commercial acumen and demonstrable experience of driving sales, turnover, income, footfall and overall asset performance.
- Significant senior leadership experience within a retail-led environment; outlet experience would be advantageous but is not essential.
- An understanding of turnover-rent environments and the relationship between occupier performance and landlord returns.
- Experience of taking ownership of a substantial business, asset or destination with significant autonomy.
- The ability to build credible relationships with clients, occupiers, partners and senior stakeholders.
- Strong strategic judgement, combined with the energy and visibility to lead from the front.
- A good understanding of property operations and facilities management, with the ability to challenge and lead experienced specialists rather than needing to be an FM specialist yourself.
- Confidence using customer, trading and performance data to inform commercial decisions.
This is a predominantly on-site role at London Designer Outlet, Wembley Park, with wider involvement across the Wembley Park estate.
For a confidential conversation about the opportunity, please contact
- Matthew Evans matthew. evans@mrgglobal. com
- Alison Shine alison. shine@mrgglobal. com
Please note: We anticipate a strong level of interest in this appointment.
All applications will be reviewed carefully and, as a result, we may not be able to respond immediately.
We appreciate your patience while we consider applications.
Center Director in London employer: Multi-Realm (B CorpTM)
At Multi-Realm, we pride ourselves on being an exceptional employer, offering a dynamic work environment at the heart of Wembley Park. As the Centre Director at London Designer Outlet, you will lead a passionate team in a vibrant retail and leisure destination, with ample opportunities for professional growth and development. Our commitment to fostering a collaborative culture, combined with the unique commercial potential of LDO, makes this an exciting opportunity for those looking to make a meaningful impact in a thriving community.
StudySmarter Expert Advice🤫
We think this is how you could land Center Director in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Multi-Realm (B CorpTM), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Multi-Realm (B CorpTM)!
We think you need these skills to ace Center Director in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Multi-Realm (B CorpTM), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Multi-Realm (B CorpTM) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Multi-Realm (B CorpTM) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Multi-Realm (B CorpTM)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
